The benefits of your Debit and Credit Card
Make payments easily with Fitbit PayTM
Fast, easy and secure
Add your Emirates NBD card to Fitbit Pay and pay with your watch
High level of security
Keep your transactions (Card number) private
Accepted anywhere
Use Fitbit Pay at contactless payment terminals worldwide
Setting up Fitbit Pay is so easy
To get started, download the latest version of the Fitbit app on your smartphone and make sure your Fitbit watch is charged.
- Open the Fitbit app on your phone and navigate to your watch settings
- Tap Fitbit Wallet and follow the instructions to add your card.
- If you haven't created a PIN code for your watch, you will be asked to set one
- Enter your card details
- Read and accept the Terms and Conditions
- Enter the Authentication Code sent by SMS to your registered mobile number on our system
- Once you’re done, Fitbit Pay will sync the activated card to your watch via Bluetooth
That’s it! You're ready to make payments from with Fitbit Pay
- Enter your 4 digit pin once in the morning and it stays on for 24 hours or until you remove the tracker.
- Single button hold and tap your tracker to the card reader to make a payment.
- After making a payment, confirmation appears on the watch and a push notification with details apeears on the phone.
- Track recent Fitbit Pay purchases and manage cards in the app.
Use Fitbit Pay anywhere you see the contactless symbol 
Fitbit Ionic
Fitbit Versa
Fitbit Charge 3 Special Edition
Managing Your Cards
- Manage your cards in the app and on your tracker.
- The app dashboard gives you control to add or remove cards and set defaults.
- You can keep track of your latest spending in the app.
- You can store up to 6 cards.
Click here for Terms and Conditions
*Fitbit Pay is available on Ionic, Versa and Fitbit Charge 3 Special Edition Smartwatch models.
The safer way to pay
Your physical Card number is kept private and never stored in Fitbit Pay or shared with merchants.
For added safety, using Fitbit watch requires authentication from your personal watch PIN.
Real-time purchase alerts keep you on top of your Card account. You can also view your last transactions in the Fitbit app.
Enjoy peace of mind with sophisticated fraud protection from Emirates NBD.
How secure is Fitbit Pay?
Using Emirates NBD cards with Fitbit Pay, or any other mode of contactless payment like Apple Pay or Google Pay, is safer than using your physical credit or debit cards. Here's why you don't need to worry:
- Every transaction requires you to use a personal 4-digit PIN code for an added layer of protection.
- Your card number and identity are never shared with the merchant, nor are your actual card numbers stored on your device, instead a unique token number is used for every transaction.
- All your transactions using Fitbit Pay are monitored by Emirates NBD’s risk and fraud detection systems.
Can I use Fitbit Pay if my physical credit or debit card is lost or stolen?
If you lost your watch, you can remove or suspend the card you added to the device using the Wallet section of the Fitbit app. You can still make payments using the physical debit or credit card. Note that no one can use your watch to make a payment without first entering your personal 4-digit PIN code.
What should I do if my Fitbit watch is lost or stolen?
If you have lost your watch, you can remove or suspend the card you added to the device using the wallet section of the app. You can still make payments using the physical debit or credit card. No one can use your watch to make a payment without first entering your personal 4-digit PIN code.
What if I'm having a problem making a Fitbit Pay payment?
There could be a number of reasons for this:
- There may be insufficient funds or credit limit available to make the transaction
- The payment is over AED 300. Some merchants may not support Fitbit Pay transactions above AED 300 on their terminals
- The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorization.
How can I add my Emirates NBD Cards on Fitbit Pay?
To get started, download the latest version of the Fitbit app on your smartphone and make sure your Fitbit watch is charged.
- Open the Fitbit app on your phone and navigate to your watch settings
- Tap Fitbit Wallet and follow the instructions to add your card.
- If you haven't created a PIN code for your watch, you will be asked to set one
- Enter your card details
- Read and accept the Terms and Conditions
- Enter the Authentication Code sent by SMS to your registered mobile number on our system
- Once you're done, Fitbit Pay will sync the activated card to your watch via Bluetooth
How can I make a payment with Fitbit Pay?
To pay with your watch:
- Press and hold the left button on your watch for 2 seconds. Swipe to the Payments screen if it's not shown
- If prompted, enter your 4-digit watch PIN code. Your default card appears on the screen
- To pay with your default card, hold your wrist near the payment terminal. To pay with a different card, swipe across from right to left to find the card you want to use and then hold your wrist near the payment terminal
- On a Versa or Ionic smartwatch: swipe up across from right to left to find the card you want to use and then hold your wrist near the payment terminal
- On a Charge 3 tracker: To pay with a different card, tap on the screen to find the card you want to use and then hold your wrist near the payment terminal.
- When the payment succeeds, your watch vibrates and you'll see a confirmation on the screen
Where can I see a list of transactions made with Fitbit Pay?
To see your recent transactions in the Fitbit app:
- From the Fitbit app dashboard, tap or click the Account icon and select your device
- Tap the Wallet tile
- Find the card you added to your watch and then scroll down to see your 3 most recent transactions.
You will receive an immediate notification after each transaction made using Fitbit Pay and will be able to see all transactions through the respective card statement in the Mobile Banking app.
How can I change my default card on Fitbit Pay?
To change your default card:
- From the Fitbit app dashboard, tap the Account icon and select your device
- Tap the Wallet tile
- Find the card you want to set as the default option
- Tap Set as Default
What should I do if my watch and phone are lost or stolen?
If you lost both devices, you can log into your fitbit.com dashboard on a phone, tablet, or computer to delete the cards you added to Fitbit Pay. You can still make payments using the physical debit or credit card.
Note that no one can use your watch to make a payment without first entering your personal 4-digit PIN code.
To delete your cards:
- Log into your fitbit.com dashboard
- Tap the gear icon and select your device
- Tap Fitbit Pay
- Tap Deactivate Fitbit Pay. Your cards are deleted from Fitbit Pay and can no longer be used to make payments with your watch
How will I know a transaction was successful?
After completing a payment using Fitbit Pay, payment confirmation will be displayed on your watch screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.
Is there anything I need to do if I sell/give away my watch or upgrade to a newer mode
All data on your watch should be deleted before selling/giving away your device. You should also delete all cards you have added to Fitbit Pay. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired. If you replace or update your device, you will need to add your card(s) to Fitbit Pay again.
How can I return a purchase if I used Fitbit Pay to make the purchase?
To return something you bought with Fitbit Pay you'll need your store receipt, just like you would for any other purchase. If the merchant asks you to swipe your card, simply hold the back of your phone to the contactless payment terminal. For some returns, you might have to provide the last 4 digits of your virtual account number.
How do I keep my device and card details secure?
- Never leave your device unattended
- Change your device passcode if you are doubtful anyone else knows it.
- Please be aware of unsolicited messages asking you to reveal any personal or financial information, to allow access to your devices or to install software
- Contact us as soon as possible if you suspect any unauthorized use of your device, if it is lost/stolen, or if you think your details have been compromised
- Make sure your contact details are up to date with us so we can get in touch with you quickly should we need to
What is fitbit pay?
Fitbit Pay is a contactless payment solution that enables customers to make in-store purchases with their Fitbit Ionic and Versa smartwatches. You can use Fitbit Pay everywhere contactless payments are accepted.
Who can use Fitbit Pay?
All Emirates NBD Debit and Credit Card holders using Fitbit Ionic or Versa can download the Fitbit app to their iOS or Android devices and use their watches.
Some of Versa models is not supporting Fitbit Pay, if Fitbit Pay is listed in the text surrounding the heart-rate sensor on the back of your watch, you can use Fitbit Pay.
How does Fitbit Pay work?
Fitbit Pay uses Near Field Communication (NFC) to make contactless mobile payments. This ensures that Fitbit Pay will work everywhere contactless payment are accepted.
Near Field Communication (NFC) enables devices in close proximity to communicate without any physical contact. Payment transactions using NFC technology can be completed by simply waving the NFC enabled device on contactless terminals.
UAE
