Pay on the go with Emirates NBD Cards and Google Pay™
Introducing Google Pay™! Make contactless payments with your Emirates NBD Debit & Credit Cards added on Android devices*.
Google Pay works everywhere contactless payments are accepted, making shopping or dining more convenient and secure.
Fast, easy and more secure: Add your Emirates NBD card to Google Pay™ and pay with your phone
High level of security: Pay with fingerprint or PIN authentication
Accepted at millions of places: Anywhere you see the Google Pay logo or the contactless symbol
Setting up Google Pay™ is so easy
To set up Google Pay App, firstly
- Update your device software
- Download Google Pay™
- Open the Google Pay™ and set up a screen lock
To make purchases in-stores, make sure your device has NFC and NFC is turned on.
Android Phones
- Open Google Pay™ app and log in using your Google account
- Take a picture of your card or enter the card details manually
- Verify additional information and accept Terms and Conditions
- Enter the Authentication Code and Submit
- Your card is ready to use
Watch
If you add a card to your watch, you won't need your phone to pay.
- On your watch, open the Google Pay™ app.
- Tap Get started.
- Set up screen lock (if you haven't already).
- On your phone, follow the instructions to add a credit or debit card.*
- Your card will show up on your watch.
*Note: This only adds a card to the Google Pay™ app on your watch (not your phone).
You are now ready to start paying with Google Pay
Paying in shops with your phones
To make a purchase, wake up the device and hold it near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your purchase is complete. You may be prompted to unlock the device first by providing your PIN, passcode, pattern or fingerprint.
Paying in shops with your Watch
- On your watch, open Google Pay™.
- Hold your watch over the contactless payment terminal until you hear a sound or feel vibration from your watch.
- If asked, choose 'Credit' regardless of your type of card.
- For debit card transactions, you may have to enter a PIN. Use the PIN that you set up with your bank.
To make any payments with Google Pay, Google Pay should be set as default payment wallet through the steps below:
Settings -> Connections -> NFC and Payment -> Tap and Pay
Paying in apps and on the web
You can use Google Pay™ in apps like Uber and Airbnb or when you shop online if you see this button:
You can also use Google Pay™ on your favorite browser with participating merchants. At checkout, tap the Google Pay™ purchase button. You may be asked to select a payment method and enter your delivery address before confirming your order.
The more secure way to pay
- Your physical Card number is kept private and never stored in Google Pay™ or shared with merchants.
- Every Google Pay™ transaction requires you to authenticate with Touch ID or your passcode.
- Real-time purchase alerts keep you on top of your Card account. You can also view your last 10 transactions in the Wallet.
- Enjoy peace of mind with sophisticated fraud protection from Emirates NBD.
*To use Google Pay™, customers must have an NFC-enabled Android device running Android Lollipop 5.0 or higher. The following devices running Lollipop 5.0 are not eligible for Google Pay because they lack an NFC antenna: Evo 4G LTE, Nexus 7 (2012), Samsung Galaxy Note III, Samsung Galaxy S3, Samsung Galaxy Lite.
*Google Pay is trademark of Google LLC.
Click here to learn more about our terms and conditions.
How is Google Pay secure?
Google Pay protects your payment info with multiple layers of security, using one of the world’s most advanced security infrastructures to help keep your information safe. When you use your phone to pay in-store, Google Pay doesn’t send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your information – so your card details stay safe.
What should I do if I lose my original payment card?
If your card is lost or stolen, please contact us immediately on +971 600 54 0000. Your physical card will be blocked and a new card will be sent to you. Since the payment cards on your device are digital versions of your physical payment cards, you need to remove the original payment card from your device and register the replacement card.
I’m having a problem making a payment with Google Pay. What could be the reason?
There could be a number of reasons for this:
- There may be insufficient funds or credit limit available to make the transaction
- The payment is over AED 300. Some merchants may not support Google Pay transactions above AED 300 on their terminals
- The merchant does not accept contactless payments. Please use another payment method such as your debit or credit card.
If you did any of the following, all cards in your wallet would have been deleted and Google Pay won’t work:
- Signed out of your Google account
- Removed your passcode or fingerprint
- Formatted the device
How does Google Pay work
Google Pay uses Near Field Communication (NFC) to make contactless mobile payments. This ensures that Google Pay will work everywhere contactless payment are accepted.
Near Field Communication (NFC) enables devices in close proximity to communicate without any physical contact. Payment transactions using NFC technology can be completed by simply waving the NFC enabled device on contactless terminals.
What should I do if I lose my original payment card
If your card is lost or stolen, please contact us immediately on +971 600 54 0000. Your physical card will be blocked and a new card will be sent to you. Since the payment cards on Google Pay are digital versions of your physical payment cards, you need to remove the original payment card from Google Pay and register the replacement card.
How can I add my Emirates NBD Cards on Google Pay
It's simple to add your Card to your compatible Android device
- Open the Google Pay app on your device and tap the "+" sign. (If you do not have the app, you can download it from the Google Play Store.)
- Add your Card manually by entering your Card information or taking a picture of your Card
- Verify or enter the additional information such as Cardholder Name, Expiration Date and Security Code (CVV)
- Read and accept the Terms and Conditions for adding a card to a digital wallet by touching AGREE TO ALL.
- Enter the Authentication Code received and touch SUBMIT
- Once complete, your card is ready for use in Google Pay
How can I make a payment with Google Pay
You can use your Android device to make contactless payments with Google Pay wherever contactless payments are accepted. Just look for the contactless and/or Google Pay symbol at checkout and be sure that NFC is turned on your device.
To make a purchase, wake up the device and hold it near the contactless reader until your device beeps or vibrates and a checkmark appears on the screen indicating your purchase is complete. You may be prompted to unlock the device first by providing your PIN, passcode, pattern or fingerprint
How can I change my default card on Google Pay
The first card added in Google Pay would be the default card for payment. It will show as the first card in the list at the top of the screen. To change your default card:
- Open Google Pay
- On the lower right, tap Cards
- Tap the card you want to make your default card
- Tap Set as default
You can also open the Google Pay app, swipe left at the top to find the card you want to make default, then tap Pay with this card
Do I need to be connected to Wi-Fi or my cellular data network to use Google Pay
You would need an internet connection to add cards / disable cards from Google Pay and to check card available balance / limit. To make Google Pay transactions, you do not need to have a cellular data or Wi-Fi connection. Please note that Google Pay may require you to periodically login to the app and connect to the internet with your device to keep the app active.
How do I choose which card I want to make a payment with
The first card you add to Google Pay becomes your default payment card and will remain so unless you change it. To change your default card, or to make a payment using another card, drag the desired card to the front of the wallet.
How secure is Google Pay?
Using Emirates NBD cards with Google Pay is secure. There are number of security features Google Pay transactions have. Some of them:
- Google Pay is safer than using a traditional credit or debit card. Every transaction Google Pay requires you to authenticate with your fingerprint or your passcode.
- Your card number and identity aren't shared with the merchant, and your actual card numbers aren't stored on your device - instead a unique Token number is used.
- All transactions are monitored by Emirates NBD's risk and fraud detection systems.
- If your phone is lost or stolen, you can go to Find My Device to suspend or permanently remove the ability to pay from your device with Google Pay. Alternatively you can call us and delete the card from your lost/stolen phone. Your physical card can still be used.
How will I know a transaction was successful
After completing a payment using Google Pay, payment confirmation will be displayed on your mobile screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.
How many transactions appear on the Google Pay
You will receive an immediate notification after each transaction made using Google Pay. When you open the card in the Wallet, you will only see the latest transaction made. When you navigate to the transaction tab (tap on your card in the Wallet to display) you will see your last 10 transactions. You will be able to see all transactions through the respective card statement in the Mobile Banking app.
Is there anything I need to do if I sell give away my device or upgrade to a newer model
All data on your phone should be deleted before selling/giving away your device. You should also delete all cards you have added to Google Pay. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired. If you replace or update your device, you will need to add your card(s) to Google Pay again.
Can I use Google Pay if my physical credit debit card is lost or stolen
If your card is lost or stolen, please call Emirates NBD immediately on +971 600 54 0000 to report the same so we can block the card and replace it. This will ensure that there are no unauthorized transactions on your card. After we block your card you will not be able to use Google Pay. Please remember that you will remain liable for all transactions on your card until the time of reporting the loss to the bank. Please refer to the terms and conditions of card use on our website.
The cashier asked for the last 4 digits of the card but the transaction still did not go through
In the event you are asked to provide the last 4 digits of the card when you make a Google Pay transaction, you should provide the merchant with the last 4 digits of the virtual account number or token, as that was the account number used in the purchase. You can locate the last 4 digits of the virtual account number in the Google Pay app on the Card details associated with the card you are using for your purchase, just tap on the card image to access the number.
How can I return a purchase if I used Google Pay to make the purchase
- To return something you bought with Google Pay you'll need your store receipt, just like you would for any other purchase. If the merchant asks you to swipe your card, simply hold the back of your phone to the contactless payment terminal. For some returns, you might have to provide the last 4 digits of your virtual account number. You can find your virtual account number on the card details screen in your Google Pay app.
How do I keep my device and card details secure
- Never leave your device unattended
- Use passcode or fingerprint recognition
- Change your device passcode if you are doubtful anyone else knows it
- Only register your own fingerprint and do not allow anyone else to add their fingerprints to your device
- Please be aware of unsolicited messages asking you to reveal any personal or financial information, to allow access to your devices or to install software
- Contact us as soon as possible if you suspect any unauthorized use of your device, if it is lost/stolen, or if you think your details have been compromised
- Register for and use Find My Device. This will allow you to find, lock and delete details on your phone if it is lost or stolen
- Make sure your contact details are up to date with us so we can get in touch with you quickly should we need to
What if Im having a problem making a Google Pay payment
There could be a number of reasons for this:
- There may be insufficient funds or credit limit available to make the transaction
- The payment is over AED 300. Some merchants may not support Google Pay transactions above AED 300 on their terminals
- The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorization.
- If you do any of the following on your device, all cards in the Wallet will be deleted:
- Sign out of Google Account
- Remove Passcode/Fingerprint
- Formatting the device
What is Google Pay?
Google Pay is the fast, simple way to pay in millions of places - online, in stores, and more. It brings together everything you need at checkout and keeps your information safe and secure. You can pay with your Android device and using an eligible Emirates NBD Debit and/or Credit Cards. Google Pay can be used everywhere contactless payments are accepted.
How do I get Google Pay on my Device?
Google Pay may be preloaded on select devices. If your device does not have the app, simply download it from Google Play. Google Pay requires that you sign-into your Google account before you register any credit/debit cards. During setup of Google Pay, you will be prompted to create a Google Pay PIN, pattern, or password. For select devices running Google Marshmallow 6.0 or later, you may use your fingerprint to verify transactions.
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