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Scan the QR code or simply send “Hi” on WhatsApp to +971 600 540000

Note: Please disable the disappearing message feature in your WhatsApp settings as Emirates NBD WhatsApp Banking does not support this functionality

Click here to subscribe

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There’s more to chat about on WhatsApp!

Banking via WhatsApp just got better! We've introduced new features that will make your banking experience more convenient than ever.

1

Quick emergency services such as card blocking and replacement

2

Account related services such as balances, transactions, account summary like IBAN and Swift Number 

3

Card balances and rewards, transaction lists shared as pdfs, temporary block and unblock, get loan on card and increase your card limit

4

Find the nearest branches and ATMs by dropping your location pin

5

Chat with an agent for any enquiries or to learn more about our products and services

6

Find the status of your requests or complaints

7

Get the latest Forex rates

Click here to view the General Terms and Conditions for Consumer Banking Products (effective from 1st November 2023)
Security tips

Safeguarding your information is a shared responsibility

How we protect you

  • We use a secure channel to exchange data between your device, WhatsApp and Emirates NBD
  • To subscribe to WhatsApp Banking use your mobile number registered with the bank

How you can protect yourself

Frequently Asked Questions (FAQs)

Yes, as a non-customer you can subscribe for WhatsApp Banking and enjoy features like:

1. Get Forex rates

2. Apply for products and services

3. Find Branch and ATM locations

4. Get updates on your support and service requests

5. Learn more about banking via FAQs

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at +971 600 540000 to request support.

Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.

You can just start a new conversation again. To do this, you need to have Emirates NBD’s number +971 600 540000 in your contact list.

Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.

No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.

If you lose your phone or if it falls into the wrong hands, please call +971 600 540000 and report it to us immediately.

Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.

You can unsubscribe through “Explore Services” menu and “Profile Settings”.

WhatsApp Banking services are not offered to minor account holders.

Yes, as a non-customer you can subscribe for WhatsApp Banking and enjoy features like:

1. Get Forex rates

2. Apply for products and services

3. Find Branch and ATM locations

4. Get updates on your support and service requests

5. Learn more about banking via FAQs

Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking.

If you are still not able to subscribe, please contact our Call Center at +971 600 540000 to request support.

Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on.

You can just start a new conversation again. To do this, you need to have Emirates NBD’s number +971 600 540000 in your contact list.

Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu.

No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services.

No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature.

If you lose your phone or if it falls into the wrong hands, please call +971 600 540000 and report it to us immediately.

Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN.

You can unsubscribe through “Explore Services” menu and “Profile Settings”.

WhatsApp Banking services are not offered to minor account holders.

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Emirates NBD Bank (P.J.S.C.) is licensed by the Central Bank of the UAE, Baniyas Road, Deira, P.O. Box: 777, Dubai, UAE

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