Making a Western Union transfer

Send money to your loved ones with our Western Union service on Mobile and Online Banking

Send money instantly to more than 200 countries

Need to send money to your loved ones in another country? Whether you’re sending money for healthcare, education or just groceries, our Western Union service will help you support your family quickly.

We've made it easy for you to make a Western Union transfer through Mobile or Online Banking to over 500,000 agents in more than 200 countries and territories worldwide. All you need are your beneficiary account details.

Fees and charges

There are no charges for processing a Western Union money transfer through Emirates NBD, however Western Union charges may apply.

How to use our Western Union service

To make a transfer, choose one of the options below:

FAQs

How soon can I transfer money using Western Union after adding a beneficiary?

Beneficiary details will be subject to bank screening and will be available for use within 1 working day.

Can I use Emirates NBD’s Western Union money transfer service for business transactions?

No, our Western Union money transfer service can’t be used for commercial or business purposes including investments.

What is the per transaction limit when transferring money via Emirates NBD’s Western Union service?

You can transfer a maximum of AED 25,000 (or equivalent) per transaction.

How long after I make a Western Union transfer through Online or Mobile Banking can my beneficiary collect the money?

It varies from country to country. Once you complete the transaction and receive an MTCN number, the receiver can collect the amount instantly from their nearest Western Union location.

I entered the wrong information while making a Western Union transfer via digital banking. What can I do?

You can place a request to stop or cancel a transfer by calling +971 600 54 0000. Any exchange rate losses will be charged to you. Please keep in mind that most transfers can’t be recalled, but we’ll do our best to help you.

I’m receiving an error while making a Western Union transfer?

There are several reasons you might be receiving an error while making a Western Union transfer:

Western Union is disabled on Online Banking
Your beneficiary details are incomplete or incorrect
Your destination country is not valid

If it’s none of these reasons, please call us on +971 600 54 0000 and we will be happy to help.

Can I withdraw my Western Union transfer?

You can raise a request to withdraw your Western Union transfer by calling +971 600 54 0000. Withdrawal is subject to approval by Western Union.

What should I do if I have inquiries or complaints related to my Western Union money transfer through Emirates NBD?

Please tell us what went wrong

The information provided didn't answer my questions The information is confusing or hard to follow The links don't work

Please elaborate to help us serve you better

more app