Branch banking

We’ve moved most of our services to our digital platforms, but should you need to, you can visit our branches

Services newly moved to digital channels

With social distancing still in place to help keep you safe, you may face queues at our branches and a delay in being served. To help you bank safely and conveniently from the comfort of your home, we have moved even more services to our digital platforms.

The following document/information updates and requests are now at your fingertips:

Transaction type	Mobile Banking	Online Banking	ATM	Website	WhatsApp
Passport update		Yes	Yes	Yes
Visa update		Yes	Yes	Yes
Emirates ID update		Yes	Yes	Yes
Mobile number update	Yes		Yes
Email update	Yes		Yes
Cheque book request	Yes	Yes	Yes		Yes
Debit card, credit card replacement	Yes	Yes
Debit card, credit card blocking	Yes	Yes			Yes (temporary block)
Applying for a Balance Certificate		Yes

Should you need to visit us, we’re always here to meet you face-to-face. View our branch locator and work hours below.

Our teller-less branches

The following branches operate as teller-less branches with sales and selected non-cash services only:

Dubai Mall
Nakheel Mall
Dubai Design District
Convention Centre (digital branch)

24/7 branches

Our 24X7 branches at Dubai International Airport, Terminal 3, Departure Level is 24/7 operational and support the following banking needs:

Personal Banking Services Monday to Saturday from 8am to 2 pm Fridays from 8am to 12.30 pm.
24X7 teller transactions and foreign currency exchange

Evening shift services

Our evening shift starts from 2pm until closing time in all emirates except Abu Dhabi.

The services below are available during the evening shift:

Cash or cheque deposit
Withdrawal of up to AED100,000
Foreign currency cash transactions for non-Emirates NBD customers up to AED 25,000 or equivalent
Authenticated statement requests
Issue of manager’s cheque for up to AED 40,000
Submission of application for individual account opening
Issue of Global Cash Card
Single request for account-to-account transfer
Liability or No-liability letter
Release letters

Evening shift service in Abu Dhabi

From 2 pm until closing time, you can deposit or withdraw up to a maximum AED100,000 at the following Abu Dhabi branches:

Mushrif Mall Branch
Al Nasseriah
Electra Street Branch Abu Dhabi
Dalma Mall Branch Abu Dhabi
Deerfields Mall Branch Abu Dhabi

Planning a visit?

Please use our branch locator for details and opening hours for your branch.

We’ll be here to help you with any enquiries during weekdays Monday to Friday (excluding public holidays).

You can safely use our automated services (ATMs, Cash Deposit Machines, Automated Teller Machines) to:

Withdraw cash
Check your account balance
Pay in cash or cheques
Pay your bills
Transfer money between your accounts

Need to withdraw cash?

In the UAE, you have access to over 1,000 Emirates NBD ATMs and Cash Deposit Machines to withdraw up to AED 20,000 in a single transaction free. You can withdraw even more in separate transactions and the maximum you can withdraw in a day depends on your daily withdrawal limits.

Find your nearest ATM.

Using another bank's ATM

You can always use another bank’s ATM to withdraw cash, but there will be a small charge for this.

Internationally, you can use almost any bank’s ATM to withdraw cash using your Emirates NBD cards, but be aware of exchange rates and ATM charges levied by the other bank.

Learn more about ATM fees and charges and related articles.

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