Visa Extended Warranty

Give your purchases an extended warranty for up to one year

Give your devices an extra, extended warranty. Exclusively with Emirates NBD Visa Platinum, Signature or Infinite debit or credit cards. Apply for one now.

How to submit a claim

Submit a written request for your claim as soon as you can to creditcardclaims@crawco.me with the following information:

Your full name
The first 9 digits of your credit card number (covered under purchase protection)
Your address
Signed service request form, if provided
Copy of purchase receipt showing that the entire payment for the item was made with the credit card

Legible copies of all warranty information including, but not limited to, the manufacturer’s original warranty, the store warranty, or any other applicable extended warranty

Statement of account showing that the account is operational and in good standing

*Please note that the request must be submitted within 30 days of the incident.

Learn more about your Visa Extended Warranty

Give your devices an extra, extended warranty. With your Emirates NBD Visa Platinum, Signature or Infinite debit and credit cards, you get double insurance - with every purchase, your repair period will be double of the original manufacturer’s warranty, for up to 1 year.

Things to note:

You should have made the full payment of the product with your Visa card
This is applicable for new purchases only
Make sure you have the proof of payment with you for us to verify your claim

For further information and terms and conditions, please visit https://cardholderbenefitsonline.com/ and log in using your Visa card number.

FAQs

How long does it take for a claim to be processed?

Once you submit a claim by emailing creditcardclaims@crawco.me, the insurance company will send you a claim form with further instructions. You'll need to complete, sign, and return this form to the company with the documents specified within 7 days of making the original claim by email.

Does the Extended Warranty cover purchases made on supplementary credit cards too?

Yes, Cardholders with Eligible Cards (including secondary) issued by Visa that are valid, open and in good standing (not cancelled, suspended or delinquent) at the time of a claim who shall be entitled to receive payment or such other benefit as is provided for in this Policy.

Do I have to pay anything to be covered by Extended Warranty or is it active by default?

Extended Warranty is active by default on all Emirates NBD Visa Platinum, Signature or Infinite debit and credit cards.

How can I cancel the Extended Warranty cover on my credit card?

Extended warranty insurance is a default benefit provided by Visa as part of the card features and benefits.

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