Receiving your card

Once your application is accepted, you'll receive your card in 1 to 2 working days

Delivery of your card

Once your request for issuing or replacing your debit or credit card is approved, you will get your card delivered within 1 to 2 working days.

International deliveries may take 7 to 10 working days and a fee of AED 150 + 5% VAT will apply.

Delivery details

Emirates NBD partners with EMX, JMBR and Aramex courier services for the delivery of debit and credit cards
We’ll send you an airway bill number to track your delivery
The courier service will contact you on your registered mobile number to schedule a delivery. Make sure your registered mobile number is up to date
Supplementary debit and credit cards will be delivered to the primary cardholder

Documents needed to collect your card

UAE residents

Emirates ID or your passport with a copy of your Emirates ID application

Non residents

Passport

Reschedule delivery

You can reschedule delivery of your card with JMBR or Aramex within 39 days of the original delivery date. Please contact the courier service that has been in touch with you directly.

Courier	Contact number	Website	Office Timings
JMBR	+971 4 285 4110	www.Jmbrcourier.com	Monday to Friday, 9am to 6pm
Aramex	+971 600 544000	www.Aramex.com	Monday to Friday, 9am to 6pm
EMX	+971 600 513 333	www.emx.ae	Monday to Friday, 9am to 5pm

FAQs

If I’m travelling and can’t reschedule delivery for my card, what happens next?

The courier service will retain your card for 39 days. After this, your card will be returned to Emirates NBD for security reasons. You'll then need to call us on +971 600 54 0000 and request for a card replacement.

How long will it take for my credit card application to be processed?

Your credit card application will be processed in 7 to 10 working days. Once your application has been accepted, your card will be delivered to you in 1 to 2 working days. International deliveries may take 7 to 10 working days and a fee of AED 150 + 5% VAT will apply.

How long will it take for a new debit card application to be processed?

Your debit card application will be processed within 3 to 13 working days. Once your application has been accepted, your card will be delivered to you in 1 to 2 working days. International deliveries may take 7 to 10 working days and a fee of AED 150 + 5% VAT will apply.

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