Sustainable Approach | Emirates NBD

Our Mission

"We are dedicated to supporting the building of a sustainable future for our stakeholders and the communities we serve. Through responsible lending and investment practices, we ensure our financial services contribute to a more sustainable world.”

Strategic Goal

“As a leading bank in the MEANT region, our sustainability goal is to achieve net-zero carbon emissions by 2050 through responsible investment, sustainable operations, and financial inclusion, while integrating environmental, social, and governance (ESG) principles across all banking activities.”

Governance Structure

Anti-money Laundering (AML) and Counter Terrorism Financing (CTF) Compliance

The group implements a strict policy when it comes to record keeping of documents related to anti money laundering and terrorist financing, with all document being preserved for a period of at least five years. The Group AML and CTF policy is applicable to all staff throughout the Group and is available in full in our intranet and publicly. When suspicious transactions are identified by responsible employees, an investigation process is triggered including timely investigation and resolution of alerts, proper escalation and documentation around the decision is gathered.

All our employees are responsible for following an agreed escalation route for reviewing suspicions and reporting to the relevant authorities, as covered in the internal Suspicious Transaction Activity Report. We are committed to taking appropriate measures against stakeholders attempting to use our products and services to finance criminal conduct.

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Anti-Bribery & Corruption

The Group is committed to ethical business practices and is compliant with applicable Anti-Bribery and Corruption laws in all countries where the Group carries business. The Group operates and enforces a zero-tolerance approach towards Bribery and Corruption in any form. Our Group Policy repository underlies our commitments to the regulatory requirements and includes further information on our Group Anti-Bribery and Corruption policy. Please refer to Group Anti-Bribery and Corruption Policy statement that is available on our website.

The Supplier code of conduct revised in 2023, sets forth requirements for the suppliers with whom Emirates NBD Group does business, including their employees (including permanent, temporary, contract agency), and other third parties. The code has been developed with recognition of the importance of the ten principles of the United Nations, organization to which Emirates NBD is a signatory, in the areas of human rights, labor, environment and anti-corruption, as well as in accordance with the Modern Slavery Transparency Act. In order to be compliant with the supplier code of conduct, Emirates NBD Group requires the suppliers to adhere to all applicable laws and regulations.

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Supplier code of conduct

Employee Training

All our employees are fully trained on internal bank policies and controls. Additionally, and on annual basis get certified and gain acknowledgment of our ENBD code of conduct as well meeting all regulatory requirements related to AML and Terrorist financing, Tax evasion and international sanction compliance topics
Specialized training to identify ESG related risks and opportunities and to be proactive in their engagement with clients to enable understanding of ESG and sustainable finance. Many specialized training programs and certification are on offer from international bodies e.g., ICAEW, OXFORD, CFI and Intuition know-how.

Momentum report

ESG report

Group Policy Repository

Formal talent pipeline

Our talent approach identifies key roles critical to the organization and selects successors through a structured process. Regular talent reviews and individual development plans ensure continuous development and readiness for future roles. Through talent conversations, individuals are supported with various tailored development pathways, providing them with the necessary skills, experiences, and knowledge to succeed in Emirates NBD. This approach ensures that our current and emerging talent are fully prepared to meet the evolving needs of the organization and step confidently into key roles when needed.

Data Privacy

At Emirates NBD we strive to perform in accordance with local and international standards and we regard robust privacy practices as a key element of corporate governance and social responsibility. We are transparent about our use of personal information when delivering our products and services and acknowledge the responsibility we have for safeguarding privacy.

Furthermore, Emirates NBD requires its third parties to comply with data protection and privacy laws, regulations, and standards relevant to the jurisdictions in which they operate and relevant to any transferred personal data. Our privacy notice, available on our websites, describe how we collect, handle, store, share, use and dispose of information about individuals.

We thoroughly educate colleagues across the Bank on privacy and data protection risks through targeted training and awareness programs, including mandatory training where colleagues must complete annual privacy trainings which is reviewed and refreshed each year, with additional tailored training provided, as necessary.

Data Privacy notice

Ethical standards

The Group's Board monitors and influences the culture, reputation and ethical standards of the Group. Regular internal and external audits on ethical standards are undertaken, with many conducted multiple times a year to ensure the highest standards of security and compliance. We also engage the board regularly on climate related risks, proactively, to ensure that the business strategy accounts for these type of issues and ensures resilient operations. Furthermore, suppliers are required to have anti-corruption policies and programs to verify compliance.

The Board Nomination, Remuneration and ESG Committee (BNRESGC) is responsible for establishing the Group’s corporate culture and values including the Group’s Governance culture. The Board Risk Committee (BRC) provides oversight over the establishment of a comprehensive Consumer Protection Framework.

ESG Report

Corporate governance

Management Systems

To assess ESG risks in financing activities are applicable for all corporate and project finance as well as investment banking operations. All such financing requirements are assessed by ESG Department initially and later by the Sustainable Finance Forum, containing representants from various functions within the operations.

Furthermore, each deal or financing activity is being reviewed by relevant heads in the specific department, as well as the Group ESG department and the Sustainable finance forum which needs to approve the deal. In addition, there is a periodic review of adherence to covenants, conditions and any material developments to ensure compliance with ESG factors.

The responsibilities of the Board Credit and Investment Committee (“BCIC”) include overseeing approval of new products and services, including Group and country lines, credit facilities and investments.

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Environmental Credit Policies

The Group has in place policies related to agriculture, biodiversity, power utilities, mining, oil and gas. These policies are binding for both credit and investment activities.

ESR Framework

Key Highlights

Emirates NBD Group is committed to the highest standards of openness, integrity, and accountability in the delivery of its services. Whilst the group has instituted a wide range of rules, regulations, procedures, and codes of practice to deliver on its commitments, fraud, malpractice, abuse and/or wrongdoings might occur within group operations or supply chains. As such, the group has a whistleblower policy to empower stakeholders the opportunity to report in good faith, suspected fraud, waste and abuse, corruption practices or any breaches.
Anybody who wishes to raise a Whistleblowing concern can report to a dedicated mailbox managed by the bank for this purpose at Ethicsline
Whistleblower reports can be made in the in local languages used in the locations where Emirates NBD or its subsidiaries have operations.

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