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Please make sure you have:
Active UAE mobile number
Aged 18 and above
Emirates ID and passport
Proof of income
Minimum salary AED 5,000
The debit card and account that gets you closer to your next adventure and
access to a world of travel and lifestyle benefits.
Skywards Miles
Earn up to 5 Skywards Miles per USD equivalent spend on the debit card
Interest
Up to 0.25% interest p.a. on the savings account balance
Emirates Skywards Silver membership
Enhance your travel experience
Airport Lounge Access
Complimentary access to over 1000 lounges worldwide via LoungeKey
Skywards Miles
Earn Skywards Miles
Emirates NBD Skywards Visa Debit Card offers Skywards Miles based on the average monthly balance maintained in your savings account. You will earn up to 5 Miles per USD equivalent spend.
Average monthly account balance (AED) | Skywards Miles earnings per USD equivalent spend |
|
---|---|---|
Domestic spends | International and Emirates spends | |
250,000 to 499,999 | 1 | 1.25 |
500,000 to 999,999 | 2 | 2.5 |
1,000,000 and above | 4 | 5 |
Up to 50,000 bonus Skywards Miles
Important Information and Terms and Conditions
Redeem Skywards Miles
Use your Skywards Miles for an extensive range of rewards; including reward flights with Emirates, flydubai, and other partner airlines, flight upgrades, hotel accomodation, excursions and shopping.
See how many Skywards Miles you can earn
Average monthly account balance
How much do you usually spend per month on
Supermarkets and Groceries?
Emirates Airline?
Fuel and Utility Payments?
International Spends?
Retail and other expenses?
Please note that this is just an estimated calculation based on above amounts
Interest
Earn interest with the Emirates NBD
Skywards Savings Account
Available in AED only
Terms & Conditions apply
Emirates Skywards Silver membership
Enhance your travel experience
with Emirates and flydubai
Receive complimentary Emirates Skywards Silver membership and enjoy benefits like
25% bonus
Skywards Miles
12kgs excess
checked baggage allowance
Business Class
Check-in
Your Emirates Skywards Silver membership will be valid as long as your Emirates NBD Skywards Visa Debit Card is active. If you are an existing Emirates Skywards Gold or Platinum member, your existing membership status will not be affected.
Airport Lounge Access
Complimentary lounge access
worldwide via LoungeKey
Simply present your debit card at the lounge reception for access to over 1000 airport lounges worldwide
Over 1000
airport lounges
Complimentary
guest per visit
Benefits from Visa
More advantages exclusively for you
Share your savings with your loved ones by gifting them supplementary cards, and earn Skywards Miles on their spends.
Simply issue supplementary cards and set customized limits for daily and monthly use.
To apply, call 600 54 0000 now.
Contactless Payments
Pay on the go with Emirates NBD Cards
Use your phone or smartwatch to make quick and secure contactless payments with your Emirates NBD Cards.
What are people asking?
It's easy to start an Emirates NBD Account. Simply visit any of our branches or visit our website and get our representative to contact you. Your Account will be opened within two working days.
Documents required for individuals*:
Documents required for non-individuals*:
*additional documents may be required as per Bank policy
Registered address can be updated by logging on to Online Banking, contacting your relationship manager or visiting a branch
You can easily update your mobile number through our Mobile App or any of our ATMs.
How to update your mobile number through the Mobile App:
Login > select Security Centre > select Mobile Number Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your mobile number through an ATM:
Go to Main Menu > Select Requests > Select Mobile Number Update
You can easily update your Email Address through our Mobile App or any of our ATMs.
How to update your Email Address through the Mobile App:
Login > select Security Centre > select Email Address Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your Email Address through an ATM:
Go to Main Menu > Select Requests > Select Email Address Update
It's easy to start an Emirates NBD Account. Simply visit any of our branches or visit our website and get our representative to contact you. Your Account will be opened within two working days.
Documents required for individuals*:
Documents required for non-individuals*:
*additional documents may be required as per Bank policy
Registered address can be updated by logging on to Online Banking, contacting your relationship manager or visiting a branch
You can easily update your mobile number through our Mobile App or any of our ATMs.
How to update your mobile number through the Mobile App:
Login > select Security Centre > select Mobile Number Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your mobile number through an ATM:
Go to Main Menu > Select Requests > Select Mobile Number Update
You can easily update your Email Address through our Mobile App or any of our ATMs.
How to update your Email Address through the Mobile App:
Login > select Security Centre > select Email Address Update
You will be asked to authenticate this request with your Smart Pass Pin.
How to update your Email Address through an ATM:
Go to Main Menu > Select Requests > Select Email Address Update
You can change the name on your account by visiting the nearest Emirates NBD branch with the following documents:
Kindly note if it is a company account, please get the attested or original Trade License
Your signature for the account can be updated by visiting a branch
To add or remove a joint account holder, both the parties must visit an Emirates NBD branch with the following documents :
Please note: Khulasat-Al Qaid is also accepted for UAE nationals
The account will be setup as a Minor account for any person below the age of 18 as per the Gregorian calendar. The guardian needs to visit a branch with all the documents of the guardian and child, required for account opening. The Minor need not visit the branch. Only a Savings account can be opened for Minors. A debit card can be issued in the name of the guardian. Cheque books are not issued for Minor accounts.
To add a Power of Attorney holder, please visit a branch with a Dubai Courts notarized POA
Account balances and statements can be viewed through online banking and Mobile banking. Mini statements can be obtained through ATMs and IVR. If you have registered your email address with the bank, the e-statement will be sent to your mailbox periodically depending on your statement generation cycle. Statements can also be requested for at a branch or through a call center agent for which there will be a nominal fee levied.
Statements can be downloaded free through online banking and also through IVR. You can also request for duplicate statements at a branch or through a call center agent for which there will be a nominal fee levied.
Average monthly balance calculation is a function of balance maintained in the account calculated over period of days the balance is maintained. Average balance is calculated at customer level; hence the balance in Current, Savings and Fixed Deposit accounts will be considered to compute the average balance. E.g. If you maintain AED 5,000 in your account from the first day of the month till the last day of the month, then average balance will be AED 5,000 for that calendar month. If you maintain zero balance for first 15 days and maintain AED 10,000 for the next fifteen days, the average balance will also be AED 5,000 for that calendar month.
Current account holders are eligible for a cheque book. First cheque book on account opening is free; on subsequent requests for cheque books, charges are levied as per schedule of charges.
Cheque book can be requested through online banking, mobile banking, ATMs and branches.
To place a stop payment on a cheque which is not yet presented, you need to visit a branch and submit a formal request. Instructions for stop payment of cheques is accepted in the following conditions only:
For account closure, you need to visit a branch to submit the request for closing the account.
Direct debits and standing instructions will be cancelled on closure of the account. In case of an active loan with direct debit setup, the account cannot be closed till an alternate payment mode is arranged or the loan is settled.
On account closure, Credit Card can continue to be active. For Loans and Overdraft, alternate payment mode has to be arranged, for which has to be discussed and agreed with the bank's representative and the decision taken will solely be based on bank's discretion
On account closure, unused cheques and Debit Card have to returned to the bank as a best practice. In case of inability to submit, the remaining cheques and the Debit Card will be de-activated as part of closure process.
On account closure, online banking account status will be shown as closed. Alternatively, you can request the bank for a closure confirmation.
You can transfer the credit balance to another bank account. Alternatively, you can request the bank to send a manager's cheque to your registered mailing address after netting off all dues to the bank.
Yes, you will have to submit the requisite form(s), duly completed to apply for a No Liability Letter. On a case to case basis, other documents might be requested through the branch.
You can submit the application for Liability / No Liability Letter at your nearest Branch, Call Center OR through Online banking. On successful completion of your application, you will be provided with a reference number to track your request.
Clearance Letter states that a specific liability has been cleared while a No Liability Letter states the customer has no existing liabilities.
Yes, a fee of AED 50, as outlined in the Schedule of Fees and Charges on Bank's official website is applicable.
Liability / No Liability Letter will be issued within the bank's defined service standard of 7 (seven) business days.
As soon as the letter is ready, you will receive an intimation message on your registered mobile number.
The letter can be collected from the nearest branch based on your convenience, except mall branches. Click here for branch locations.
Liability / No Liability Letter is valid for 15 days from the date of issuance
The new Emirates NBD Skywards savings account and Visa debit card is one-of-a-kind program and a market first and offers the highest Skywards miles earning in UAE. The product also comes packed with travel and lifestyle benefits to best suit the frequent traveler's lifestyle.
You can contact your relationship manager to open a Skywards Savings Account and Visa Debit Card. Alternatively, you can call our 24/7 call center 600 54000 or visit any of our branches.
The minimum average monthly balance required is AED 500,000.
The new Emirates NBD Skywards Savings Account and Visa Debit Card offers a wide range of benefits.
Yes, as long as you meet the minimum AED 500,000 account opening balance criteria in the Skywards Saving Account, the benefits will be available. You can transfer from existing account to Skywards Savings Account or bring in additional AED 500,000.
No, the Skywards Visa debit card can be linked only to your Skywards savings account.
Joining fee of AED 2,500 in for the first year and monthly fee of AED 200 from 2nd year of account opening onwards.
Yes, you are required to provide your Skywards number.
Initially 25,000 miles will be credited to your Skywards Savings Account, 45 days after the joining fee of AED 2,500 is paid. Another 25,000 miles will be credited 45 days after the average balance in the account is more than AED 750,000 on the 3rd month of account opening.
No, you can only open a Skywards account in UAE dirham.
All miles earned by primary and supplementary will go to the Skywards savings account of the primary debit cardholder.
2-FOR-1 DEALS
Treat yourself to exclusive 2-for-1 deals on food, entertainment and shopping in addition to 5,000 travel discounts.
Download the "Visa Offers MENA" mobile app and register your Emirates NBD Cards to get access to the offers.
*Applicable Cards: Visa Infinite Cards, Skywards Infinite Cards
INTERNATIONAL MEDICAL & TRAVEL ASSISTANCE
International Medical & Travel Assistance Service helps you and your immediate family when you are travelling together to a location outside of your principal country of residence for up to 90 days. Services such as medical telephone advice, putting you in touch with a local medical service provider and with someone to monitor your medical condition till you are well. Learn more about benefits click here
PURCHASE PROTECTION
Purchase Protection provides Visa Infinite Cardholders with extra peace of mind, whatever they choose to buy it protects against the theft or accidental damage of purchased items
Please refer to the terms and conditions for full policy details, including cover, conditions, limits and exclusions.
EXTENDED WARRANTY
Extended Warranty adds real value to the Visa Cardholder it doubles the repair period offered by the original manufacturer's warranty for up to 1 year , so Cardholders always feel the benefit of extra protection.
Applicability:
For more information please visit https://cardholderbenefitsonline.com.
CONCIERGE
Let us open doors for you
Being an Emirates NBD Credit Card(s)* holder rewards you with all its luxurious benefits. Relax and let the expert concierge team run all the errands for you. A list of services to enhance your experience are:
Pickup and delivery of car in Dubai and Abu Dhabi for Car servicing and Car registration once a year
Credit Card | Airport transfers | Submission of visit visa at Dubai and Abu Dhabi airport |
Local Courier Service |
---|---|---|---|
Visa Infinite Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Skywards Infinite Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Skywards Signature Credit Card | Up to 2 drops per calendar year in the UAE |
4 times in a year | Up to 6 times per calendar year within UAE |
dnata World Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
Marriott Bonvoy® World Mastercard® Credit Card | Up to 4 drops per calendar year in the UAE |
6 times in a year | Up to 12 times per calendar year within UAE |
LuLu 247 Platinum Mastercard Credit Card | Up to 2 drops per calendar year in the UAE | 4 times in a year | Up to 6 times per calendar year within UAE |
Terms and Conditions
- To avail of these services contact our dedicated Concierge Desk on +971 4 704 7110 between 8:30 am to 5:30 pm, Saturday to Thursday or visit emiratesnbd.theconciergecompany.com
- Services available only if payment is made using your Emirates NBD Credit Card(s)*.
- All bookings should be made 2 working days prior to the service date. Requests received between 8.30 am and 5.30 pm from Saturday to Thursday (excluding public holidays) will be accepted.
- Benefit available only when travel tickets are purchased with the Emirates NBD Credit Card(s)*.
- A one-way transfer is considered a drop from airport transfers.
- Inter-Emirate transfers are not applicable. Only valid for transfers within city limits.
*Applicable Credit Cards: Visa Infinite, Skywards Infinite, Skywards Signature, dnata World & Marriott Bonvoy World Mastercard Credit Card, LuLu 247 Platinum Mastercard
GOLF PRIVILEGES
Tee off and conquer new terrain at the top 5 golf courses
across the UAE
Swing, shank, press, hook and much more at below 5 golfing locations
Please note the below to have a complete Golfing experience:
You can now choose from the available slot and also be guaranteed to play on your chosen date.
To book yourself complimentary rounds at any of these stunning courses in the UAE, simply click here and follow the steps
A 'no show' fee will be charged if you do not show up at a booked game. Charges vary from course to course.
A nominal processing fees of AED 30 is applicable per booking.
Terms and conditions apply
Products | Usage in a Month | Minimum Spend |
---|---|---|
Skywards Infinite Skywards Signature Visa Infinite Credit SPG Dnata World Marriott Bonvoy® World Mastercard® Credit Card LuLu 247 Platinum Mastercard |
Twice in a month | N/A |
Business Rewards Corporate Cards Diners Club Credit Card |
Once in a month | AED 3,000 average per month |
VALET PARKING
Let us park it for you
Enjoy 4 complimentary valet parking services per month of 1 hour each at selected popular shopping malls by simply presenting your Emirates NBD Credit Card(s)* at the valet service. Locations providing these services are:
Terms and Conditions
*Applicable Cards: Visa Infinite Credit Card, Skywards Infinite Credit Card, Skywards Signature Credit Card, LuLu 247 Platinum Mastercard Credit Card, dnata World Credit Card
AIRPORT TRANSFERS
Smoother journey to the airport
Complimentary airport drops with concierge desk
Terms and Conditions
Get 50% discount on all domestic airport transfer when you ride with Careem using your Emirates NBD Credit or Debit Card.
To redeem:
Terms and Conditions Apply
*Applicable Cards: Visa Infinite Credit Card, Skywards Infinite Credit Card and Skywards Infinite Debit Card
AIRPORT LOUNGE ACCESS
Complimentary lounge access worldwide via LoungeKey
Access to over 950 airport lounges worldwide, simply present your Emirates NBD Skywards Visa Debit Card at the lounge reception for immediate entrance.
Please note the below to avoid a hassle free experience
Emirates NBD Skywards Visa Debit cardholders enjoy unlimited complimentary visits.
Additional guests will be charged to your card at the rate of 27$ per guest per visit.
Cardholders should mention Lounge Key to reception staff.
For any inquiries on Lounge Key, cardholders can click on the 'Contact Us; link via Lounge Key's website or App.
SKYWARDS MILES
Maximum miles awarded in a given statement cycle
Capped based on average monthly balance.
Average Monthly Account Balance | Monthly Miles Capping | |
---|---|---|
250,000 to 499,999 | 30,000 | |
500,000 to 999,999 | 50,000 | |
1,000,000 and above | 83,333 |
Domestic retail spend made under category:
SMS ALERTS
Receive SMS alerts on every transaction made on your Card, so you can immediately identify any unauthorized use.
24 HOUR ASSISTANCE
Call +971 600 54 0000 for any queries related to your Card, 24 hours a day, 365 days a year.
ONLINE ACCESS
Enjoy online access to your Card Account from anywhere in the world, allowing you to monitor your card balances and transactions as well as make payments from your Emirates NBD Account.
CHIP & PIN SECURITY
Your Emirates NBD debit card comes with CHIP and PIN technology, whereby you will be required to enter a unique PIN known only to you in order to complete your transaction. This ensures added security for all your retail transactions.
ZERO LIABILITY
Emirates NBD offers you protection against unauthorized use of your card, in case your card is lost or stolen. You are protected against charges for any unauthorized retail transactions on your card, from the time you notify the loss in writing to Emirates NBD.
Please note:
FULL MULTI-TRIP INSURANCE
Save the time and expense of organizing travel and medical insurance separately when you travel. Book your ticket with your debit card and travel with complete peace of mind as you are automatically covered up to US $500,000 for travel accident and travel inconvenience on all trips up to 90 days.
For more information, please visit www.visamiddleeast.com/infinite or 8000 441 3487 (when calling from within the UAE) or call +971 4 361 1234 (when calling from outside the UAE).
PURCHASE PROTECTION
Covers theft or accidental damage of articles purchased with the Visa Infinite Debit Card.
Click here for more information
INTERNATIONAL MEDICAL & TRAVEL ASSISTANCE
International Medical & Travel Assistance Service helps you and your immediate family when you are travelling together to a location outside of your principal country of residence for up to 90 days. Services such as medical telephone advice, putting you in touch with a local medical service provider and with someone to monitor your medical condition till you are well. Learn more about benefits click here
EXTENDED WARRANTY
Get an additional warranty period of up to 1 year from the end of manufacturer warranty for items purchased with the Visa Infinite Debit Card
Click here for more information
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