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Introducing Emirates NBD Chat Banking via WhatsApp, a 24/7 secure and simple way to get your banking needs on the go.
Easy Subscription
Scan this code to start or send “Subscribe” on WhatsApp to +971 600 540000
Secure
Encrypted messaging and safe dialogue
Secure
Encrypted messaging and safe dialogue
Convenient
Access Whatsapp wherever and whenever
Convenient
Access Whatsapp wherever and whenever
Click here for Digital Banking Services Terms and Conditions
Get instant responses to banking requests, at any time of day
Information
Accounts
Cards
FX
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Security Tips
Safeguarding your information is a shared responsibility
To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.
Data is exchanged over a secure channel between your device, WhatsApp and Emirates NBD. This information will be encrypted and cannot be seen or accessed by anyone
Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information
You can only subscribe to Emirates NBD Chat Banking via your registered mobile number with the bank. The same number has to be used in WhatsApp
Do not share your mobile phone with anyone
Activate your SIM card with a PIN
Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create
Click here to see how
Lock your WhatsApp chat with Face ID or Touch ID to add an extra layer of security to your private conversations:
Watch below on how to WhatsApp with us
What are people asking?
Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:
We are constantly adding new functions, and we will update as they are being released.
Registering to Chat Banking is quick and simple.
Follow these steps to get started:
Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.
1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.
2. Customer opts in through 4456
WhatsApp
3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.
4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking
If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking.
To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.
Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:
We are constantly adding new functions, and we will update as they are being released.
Registering to Chat Banking is quick and simple.
Follow these steps to get started:
Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.
1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.
2. Customer opts in through 4456
WhatsApp
3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.
4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking
If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking.
To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.
If you are using a mobile number that is currently not registered with Emirates NBD or you are below the age of 21, you will not be able to subscribe. If you have recently changed your mobile number, then you'll need to update it using your Debit Card at any Emirates NBD ATM or by visiting any of our branches before you try to subscribe.
Yes you can, if you have an active Credit Card with Emirates NBD.
No, it's not. Chat Banking via WhatsApp is only available in English.
To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.
It is very safe. All WhatsApp messages are secured with end-to-end encryption. This ensures only you and Emirates NBD can read your messages.
WhatsApp 2-step verification adds more security to your account. Once it is enabled, any attempt to verify your phone number on WhatsApp (when changing phones or swapping sim cards for example) must be accompanied by a 6 digit PIN you create.
That's a great question. Yes, to get the best responses from this channel, we have a recommended list of keywords.
Your Card will be temporarily blocked until you unblock your Card again. If you wish to block your Card permanently, please use any of our existing channels - Mobile/ Online Banking or call us on 600 54 0000. A permanently blocked Card cannot be unblocked again.
Should you lose your phone or if it falls in the wrong hands, you might become vulnerable to data theft. We advise you to take additional precaution such as locking your mobile device when not in use and activating your sim card with a PIN, in addition to enabling WhatsApp's 2-step verification.
Emirates NBD will never ask you to share your personal information via WhatsApp (like full Card/ Account number, CVV, Credit Card expiry date, PIN, OTP, Mobile/ Online ID, Password, answers to secret questions, etc), you may be asked to input only the last 4 digits of your Card or Account number.
Make sure to add Emirates NBDs number (600 54 0000) to your contacts and prompt a new chat via WhatsApp to start a new conversation.
You can simply unsubscribe from Chat Banking by typing Opt out in your conversation with the bank on WhatsApp.
We value your feedback
Steps to Enable WhatsApp Two-Step Verification
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