• What is Emirates NBD Chat Banking via WhatsApp?

  Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

  We are constantly adding new functions, and we will update as they are being released.

• How do I register for Chat Banking via WhatsApp?

  Registering to Chat Banking is quick and simple.

  Follow these steps to get started:

  Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

  1. SMS from Emirates NBD
  Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

  2. Customer opts in through 4456
  WhatsApp

  3. Welcome message on WhatsApp
  Hello Rami! Welcome to Emirates NBD chat banking.
  To find out what we can do for you, type Info.
  Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
  By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
  For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

  4. WhatsApp webpage
  Chat Banking
  Banking is just a WhatsApp away
  Chatting with your bank is now just as easy as chatting with your friends.
  Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
  Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
  Subscribe through online/mobile banking: Login to your mobile or online banking

  

• I am not able to register to Chat Banking via SMS. How else can I subscribe?

  If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking.

  To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.

• Can I register for Chat Banking via WhatsApp if I don't have a banking relationship with Emirates NBD?

  No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.

• What do I need to register for Chat Banking via WhatsApp?

  All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.

Show More

• What is Emirates NBD Chat Banking via WhatsApp?

  Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

  We are constantly adding new functions, and we will update as they are being released.

• How do I register for Chat Banking via WhatsApp?

  Registering to Chat Banking is quick and simple.

  Follow these steps to get started:

  Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

  1. SMS from Emirates NBD
  Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

  2. Customer opts in through 4456
  WhatsApp

  3. Welcome message on WhatsApp
  Hello Rami! Welcome to Emirates NBD chat banking.
  To find out what we can do for you, type Info.
  Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
  By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
  For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

  4. WhatsApp webpage
  Chat Banking
  Banking is just a WhatsApp away
  Chatting with your bank is now just as easy as chatting with your friends.
  Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
  Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
  Subscribe through online/mobile banking: Login to your mobile or online banking

  

• I am not able to register to Chat Banking via SMS. How else can I subscribe?

  If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking.

  To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.

• Can I register for Chat Banking via WhatsApp if I don't have a banking relationship with Emirates NBD?

  No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.

• What do I need to register for Chat Banking via WhatsApp?

  All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.

• Why am I not able to register for Chat Banking via WhatsApp?

  If you are using a mobile number that is currently not registered with Emirates NBD or you are below the age of 21, you will not be able to subscribe. If you have recently changed your mobile number, then you'll need to update it using your Debit Card at any Emirates NBD ATM or by visiting any of our branches before you try to subscribe.

• Can I register for Chat Banking via WhatsApp if I don't have an Account with Emirates NBD?

  Yes you can, if you have an active Credit Card with Emirates NBD.

• Is Chat Banking via WhatsApp available in Arabic language?

  No, it's not. Chat Banking via WhatsApp is only available in English.

• How can I ensure that I am chatting with the verified Emirates NBD WhatsApp account?

  To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.

  

• Is Chat Banking via WhatsApp safe? Is my conversation with Emirates NBD Chat Banking safe?

  It is very safe. All WhatsApp messages are secured with end-to-end encryption. This ensures only you and Emirates NBD can read your messages.

• What is WhatsApp 2-step verification?

  WhatsApp 2-step verification adds more security to your account. Once it is enabled, any attempt to verify your phone number on WhatsApp (when changing phones or swapping sim cards for example) must be accompanied by a 6 digit PIN you create.

• Are there any keywords that I need to use for Chat Banking via WhatsApp?

  That's a great question. Yes, to get the best responses from this channel, we have a recommended list of keywords.

  • Type Info, Help, Information to find out which banking services you can avail
  • Type Account balance, Balance, Bal to check the balance in your Current or Savings Account
  • Type Account transactions XXXX to get the last 5 transactions of your Account where XXXX are the last 4 digits of your Account number
  • Type Card transactions XXXX to get the last 5 transactions of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Card statement XXXX to know the last statement of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Block XXXX or Unblock XXXX to temporarily block/ unblock your Debit or Credit Card where XXXX are the last 4 digits of your Card number
  • Type Cheque book XXXX to request a new Cheque Book where XXXX are the last 4 digits of your Account number
  • Type FX to know the current foreign exchange rates of select countries
  • Type Opt out to unsubscribe from Chat Banking

   

• What does temporarily Card block/ unblock mean? How long is my Card blocked for if I block my Card through Chat Banking via WhatsApp?

  Your Card will be temporarily blocked until you unblock your Card again. If you wish to block your Card permanently, please use any of our existing channels - Mobile/ Online Banking or call us on 600 54 0000. A permanently blocked Card cannot be unblocked again.

• What happens if someone gains access to my WhatsApp?

  Should you lose your phone or if it falls in the wrong hands, you might become vulnerable to data theft. We advise you to take additional precaution such as locking your mobile device when not in use and activating your sim card with a PIN, in addition to enabling WhatsApp's 2-step verification.

• Will I be asked for any personal information on Emirates NBD Chat Banking via WhatsApp?

  Emirates NBD will never ask you to share your personal information via WhatsApp (like full Card/ Account number, CVV, Credit Card expiry date, PIN, OTP, Mobile/ Online ID, Password, answers to secret questions, etc), you may be asked to input only the last 4 digits of your Card or Account number.

• I have deleted my Emirates NBD conversation on WhatsApp, how can I start it again?

  Make sure to add Emirates NBDs number (600 54 0000) to your contacts and prompt a new chat via WhatsApp to start a new conversation.

• How can I disable my Chat Banking via WhatsApp?

  You can simply unsubscribe from Chat Banking by typing Opt out in your conversation with the bank on WhatsApp.