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You must be more than 18 years old and have:
An active UAE mobile number
An Emirates ID
Your passport
Proof of income
A minimum salary of AED 5,000
Chat Banking
Banking is just a WhatsApp away 
Introducing Emirates NBD Chat Banking via WhatsApp, a 24/7 secure and simple way to get your banking needs on the go.
Easy Subscription
Scan this code to start or send “Subscribe” on WhatsApp to +971 600 540000
Easy Subscription
Click on this icon to start
Secure
Encrypted messaging and safe dialogue
Secure
Encrypted messaging and safe dialogue
Convenient
Access Whatsapp wherever and whenever
Convenient
Access Whatsapp wherever and whenever
Click here for Digital Banking Services Terms and Conditions
There’s more to chat about on WhatsApp!
Chat Banking via WhatsApp just got better! We are introducing new features that will make your banking experience more convenient than ever.
Loan on Card
Credit limit increase
Service Request enquiry
Get instant responses to banking requests, at any time of day
- Type the keywords or the respective numbers below to avail your preferred service.
1. Account balance
2. Last 5 transactions of Account or Credit Card
3. Credit Card statement & Reward points
4. Temporarily block / unblock Debit or Credit Card
5. Cheque Book request
6. Apply for a Loan on your Credit Card
7. Apply for a limit increase on your Credit Card
8. Check your Service Request’s status
9. Foreign Exchange rates
10. Unsubscribe from Chat Banking
- Type Balance, Bal to check the balance in your Current or Savings Account
- Type Account transactions XXXX to get the last 5 transactions of your Account where XXXX are the last 4 digits of your Account number
- Type Cheque book XXXX to request a new Cheque book where XXXX are the last 4 digits of your Account number
Cards
- Type Card transactions XXXX to get the last 5 transactions of your Credit Card where XXXX are the last 4 digits of your Credit Card number
- Type Card statement XXXX to know the last statement and reward points of your Credit Card where XXXX are the last 4 digits of your Credit Card number
- Type Block XXXX or Unblock XXXX to temporarily block/ unblock your Debit or Credit Card where XXXX are the last 4 digits of your Card number
- Type Credit Limit XXXX to know the current Credit Limit on your Credit Card where XXXX are the last 4 digits of your Credit Card
- Type Avl Credit Limit XXXX to know the available Credit Limit on your Credit Card where XXXX are the last 4 digits of your Credit Card
- Type LIMIT INC XXXX 0000 to increase the limit on your credit card where XXXX are the last 4 digits of your Credit Card and 0000 is your new desired Credit limit.
- Type LOC XXXX 0000 to apply for a loan on your credit card where XXXX are the last 4 digits of your Credit Card and 0000 is the loan amount you wish to apply for.
- Type FX to know the current foreign exchange rates of select countries
- Type SR XXXXX to track the status of your Service Request where XXXX is the reference number received by SMS or email.
Opt out
- Type Opt out to unsubscribe from Chat Banking
Security Tips
Safeguarding your information is a shared responsibility
To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.
Data is exchanged over a secure channel between your device, WhatsApp and Emirates NBD. This information will be encrypted and cannot be seen or accessed by anyone
Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information
You can only subscribe to Emirates NBD Chat Banking via your registered mobile number with the bank. The same number has to be used in WhatsApp
Do not share your mobile phone with anyone
Activate your SIM card with a PIN
Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create
Click here to see how
Lock your WhatsApp chat with Face ID or Touch ID to add an extra layer of security to your private conversations:
- iOS users need to tap Settings/ Account/ Privacy and turn on Screen Lock
- Android users need to open WhatsApp/ tap More options/ Settings/ Account/ Privacy/ scroll to the bottom and tap Fingerprint lock/ turn on Unlock with fingerprint
Watch below on how to WhatsApp with us
What are people asking?
- What is Emirates NBD Chat Banking via WhatsApp?
Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:
- Account balance
- Last 5 transactions of Account or Credit Card
- Last Credit Card statement
- Temporarily block/ unblock Debit or Credit Card
- Cheque book request
- Foreign exchange rates
We are constantly adding new functions, and we will update as they are being released.
- How do I register for Chat Banking via WhatsApp?
Registering to Chat Banking is quick and simple.
Follow these steps to get started:
Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.
1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.2. Customer opts in through 4456
WhatsApp3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking
- I am not able to register to Chat Banking via SMS. How else can I subscribe?
If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking.
To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
- Can I register for Chat Banking via WhatsApp if I don't have a banking relationship with Emirates NBD?
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
- What do I need to register for Chat Banking via WhatsApp?
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.
We value your feedback
Useful Links
Steps to Enable WhatsApp Two-Step Verification
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