• What is an ATM and Cash deposit machine?

  ATM (Automated Teller Machine) is a machine which primarily enables you to access your account for withdrawing cash from your account and availing other services (Balance inq., Mini-statement, PIN change, Payments, Transfers etc.) depending on the card you use. This machine can only dispense cash without the cash acceptance capability.

  Cash deposit machine are of two types one can only accept cash but cannot dispense cash and the other having both the functionality. You can deposit cash for your account, do cash payments for utilities services, donations, cash payments for credit cards, cash payments for loans etc. You can also deposit cheque in these machines which are processed online also have the functionality to withdraw cash.

• What type of cards can be used at an ATM/ Cash deposit machine?

  Our ATM machines are designed to accept all types of Debit, Credit and Prepaid Cards, whereas for Cash Deposit machines are for cardless flow and limited to specific account and card types (that is to read the card number only).

• What are the services available on an ATM?

  Listed below are the transactions available on our ATMs. The services have the dependency of the type of card you are using. For instance, all the below services are available for Emirates NBD Debit Cards whereas withdrawal and Balance inquiry is available for other UAE Bank Cards.

  Debit Cards

  • Cash Withdrawal from account (Current, Savings)
  • Portfolio for checking your balance from (Current, Savings, Credit, and Loans)
  • Request for (Mini-statement, PIN Change, Mobile Number Update, Cheque book request, Card Activation, Online and Mobile banking services, Email ID update and Emirates ID update)
  • Request for Emirates ID Update
  • Transfers services to (Own account, Any Emirates NBD account, Any Local Bank account within UAE)
  • Transfer services via MePay (ATM/ Mobile number)
  • Cardless withdrawal
  • Telecom Payments (Etisalat/ DU/ OSN)
  • Utility Payments (DEWA, SEWA, EMPOWER, Ajman Sewerage)
  • Fine Payments for (Dubai Police and RTA)
  • Credit Card payments for (ENBD, EI, MU, MAF and Diners Club)
  • Airline Payments for (Emirates, Fly Dubai and Air Arabia)
  • SALIK Payment

  Credit Cards

  • Cash Withdrawal
  • Balance Inquiry
  • Pin Change
  • Payments for the partners who accepts the Credit card payment mode (Etisalat, DEWA, etc.)
  • Mini-statement.
  • Card Activation
  • Email ID Update and EIDA update

   

• What are the services available on a Cash deposit machine?

  Following is a list of the available services on our Cash Deposit machines.

  • Cash deposit to account (Emirates NBD/ Emirates Islamic)
  • Cash deposit to Loans (Emirates NBD Loans, Business Banking loans)
  • Cheque deposit account (Emirates NBD/ Emirates Islamic)
  • Cash deposit to Cards (Emirates NBD Credit cards, American Express, MAF, Diners, Emirates Islamic Credit cards, MU Prepaid Card, Global Cash Prepaid card and DFM (iVestor) Cards )
  • Payments to Telecom (Etisalat/DU)
  • Payments to Utility bills (DEWA, FEWA, SEWA, EMPOWER and Ajman Sewerage)
  • Payments to Fines (Dubai Police, RTA)
  • Payments to SALIK
  • Payment to NOL
  • Payments to Airlines (Emirates/ Fly Dubai/ Air Arabia)
  • Payments to Dubai Chamber
  • Cash deposit for Donations (Awqaf and Minor Affairs, Dubai Cares, Red Crescent, Bait Al Khair, Dar Al Ber)
  • Other Payments (DMCC, Hamdan Bin Mohammed Smart University and Dubai Chamber)

   

• Does the bank levy charges for use of non-Emirates NBD ATM?

  The Bank does levy the charges depending on which interchange (UAE Switch, VISA, and MasterCard etc.) is used by the bank who's ATM has been used to perform your transaction.

  The charges are generally imposed by the interchanges which are directly debited from customer.

Show More

• What is an ATM and Cash deposit machine?

  ATM (Automated Teller Machine) is a machine which primarily enables you to access your account for withdrawing cash from your account and availing other services (Balance inq., Mini-statement, PIN change, Payments, Transfers etc.) depending on the card you use. This machine can only dispense cash without the cash acceptance capability.

  Cash deposit machine are of two types one can only accept cash but cannot dispense cash and the other having both the functionality. You can deposit cash for your account, do cash payments for utilities services, donations, cash payments for credit cards, cash payments for loans etc. You can also deposit cheque in these machines which are processed online also have the functionality to withdraw cash.

• What type of cards can be used at an ATM/ Cash deposit machine?

  Our ATM machines are designed to accept all types of Debit, Credit and Prepaid Cards, whereas for Cash Deposit machines are for cardless flow and limited to specific account and card types (that is to read the card number only).

• What are the services available on an ATM?

  Listed below are the transactions available on our ATMs. The services have the dependency of the type of card you are using. For instance, all the below services are available for Emirates NBD Debit Cards whereas withdrawal and Balance inquiry is available for other UAE Bank Cards.

  Debit Cards

  • Cash Withdrawal from account (Current, Savings)
  • Portfolio for checking your balance from (Current, Savings, Credit, and Loans)
  • Request for (Mini-statement, PIN Change, Mobile Number Update, Cheque book request, Card Activation, Online and Mobile banking services, Email ID update and Emirates ID update)
  • Request for Emirates ID Update
  • Transfers services to (Own account, Any Emirates NBD account, Any Local Bank account within UAE)
  • Transfer services via MePay (ATM/ Mobile number)
  • Cardless withdrawal
  • Telecom Payments (Etisalat/ DU/ OSN)
  • Utility Payments (DEWA, SEWA, EMPOWER, Ajman Sewerage)
  • Fine Payments for (Dubai Police and RTA)
  • Credit Card payments for (ENBD, EI, MU, MAF and Diners Club)
  • Airline Payments for (Emirates, Fly Dubai and Air Arabia)
  • SALIK Payment

  Credit Cards

  • Cash Withdrawal
  • Balance Inquiry
  • Pin Change
  • Payments for the partners who accepts the Credit card payment mode (Etisalat, DEWA, etc.)
  • Mini-statement.
  • Card Activation
  • Email ID Update and EIDA update

   

• What are the services available on a Cash deposit machine?

  Following is a list of the available services on our Cash Deposit machines.

  • Cash deposit to account (Emirates NBD/ Emirates Islamic)
  • Cash deposit to Loans (Emirates NBD Loans, Business Banking loans)
  • Cheque deposit account (Emirates NBD/ Emirates Islamic)
  • Cash deposit to Cards (Emirates NBD Credit cards, American Express, MAF, Diners, Emirates Islamic Credit cards, MU Prepaid Card, Global Cash Prepaid card and DFM (iVestor) Cards )
  • Payments to Telecom (Etisalat/DU)
  • Payments to Utility bills (DEWA, FEWA, SEWA, EMPOWER and Ajman Sewerage)
  • Payments to Fines (Dubai Police, RTA)
  • Payments to SALIK
  • Payment to NOL
  • Payments to Airlines (Emirates/ Fly Dubai/ Air Arabia)
  • Payments to Dubai Chamber
  • Cash deposit for Donations (Awqaf and Minor Affairs, Dubai Cares, Red Crescent, Bait Al Khair, Dar Al Ber)
  • Other Payments (DMCC, Hamdan Bin Mohammed Smart University and Dubai Chamber)

   

• Does the bank levy charges for use of non-Emirates NBD ATM?

  The Bank does levy the charges depending on which interchange (UAE Switch, VISA, and MasterCard etc.) is used by the bank who's ATM has been used to perform your transaction.

  The charges are generally imposed by the interchanges which are directly debited from customer.

• How many accounts can I link to my debit card?

  One Current and one Savings account can be linked to a debit card.

• What is the maximum amount of money I can withdraw/ deposit from an ATM/Cash deposit machine?

  The maximum cash withdrawal depends on the daily ATM withdrawal limit assigned to the card. Find below ATM withdrawal limits assigned to the debit card.

  Product Name	Daily ATM
  Visa Classic	15,000
  Visa Platinum	25,000
  Man United Platinum	25,000
  Ladies Banking Platinum	25,000
  GO4IT	25,000
  Visa Signature	50,000
  Man United Signature	50,000
  Visa Infinite	50,000
  Youth Go4IT	10,000

  In a Cash Deposit Machine, you can deposit up to 50 notes in one attempt and can add more 50 notes by selecting the "Add More" option in the screen to deposit. Maximum 150 notes are allowed in one deposit transaction at any point of time.

• What do I do if the cash deposited via the ATM/Cash Deposit machine does not match with my receipt?

  Please contact the Branch or our 24/7 call center (600540000) for any dispute you find in your deposit transaction.

• What do I do if the money dispensed from the ATM is less than what I requested for or the money did not dispense?

  Please contact the Branch or our 24/7 call center (600 540000) for any dispute you find in your withdrawal transaction.

• How do I submit an ATM deposit/ withdrawal failure claim form?

  Please click here to fill the ATM claim form, and to submit a cash deposit machine failure claim form, please click here

• What do I do if the ATM/ Cash Deposit machine did not return my card or I left my card in the ATM machine?

  Please call our call center immediately on 600 54 0000 to block and request for a replacement card

• If I deposit a cheque via the Cash Deposit machine, when does it get credited to my Account?

  For Emirates NBD cheque deposit it is up to one working day whereas for other bank cheques it is two working days.

• If I perform a Credit card payment via the Cash deposit machine, when does it get credited to my credit card account?

  Payment made for credit cards prior to 10 PM will be processed the next working day. PaymentS made post 10 PM will be processed within 2 working days.

• If I perform a loan payment via the ATM/Cash deposit machine, when does it get credited to my loan account?

  Loan payment is instant if it is done in the banking hours (8.00 AM to 2.00 PM) else the next working day.

• If I do a Utility bill payment (DU/ Etisalat/ DEWA etc.), does it get credited instantly?

  Yes all our Utility bill payments are instant as we are directly connected to the service providers.

• How do I report a problem with an ATM/ Cash Deposit machine?

  You can call our 24/7 call center (600540000) or inform the branch to report a problem with ATM/Cash deposit machine. Make sure you have the transaction details like Machine ID, location, Date and time while reporting the issue for quick resolution.

• How can I update my email address?

  You can easily update your Email Address through our Mobile App or any of our ATMs.

  How to update your Email Address through the Mobile App:

  Login > select Security Centre > select Email Address Update

  You will be asked to authenticate this request with your Smart Pass Pin.

  How to update your Email Address through an ATM:

  Go to Main Menu > Select Requests > Select Email Address Update

• If my email address has numbers or special characters will I be able to update it using the ATM?

  If your email address has numbers or special characters, you can toggle between keyboard views by pressing the 123# button.

• I have recently changed my mobile number. How can I update it with the bank?

  You can easily update your mobile number through our Mobile App or any of our ATMs.

  How to update your mobile number through the Mobile App:

  Login > select Security Centre > select Mobile Number Update

  You will be asked to authenticate this request with your Smart Pass Pin.

  How to update your mobile number through an ATM:

  Go to Main Menu > Select Requests > Select Mobile Number Update

• How do I know if my balance is updated after I deposit Cash into my account?

  SMS is now sent for Cash deposits into Account, Card and Loan reflecting the Account and Outstanding balances.

• How do I know if the machine is out of cash or out of receipts prior to initiating a transaction?

  We will provide upfront information on cash and receipt availability on our ATM and CDM machines.

  You will now start to see below icons on the left side of the screen.

  

• I would like to deliver the cheque book to a specific person. How can I do that? (For Business Banking customers only)

  Business Banking customers requesting for a cheque book can enter the details of the person who is required to receive the cheque book.

• I do not have neither of my Debit/Credit Card nor my Emirates ID, how can I deposit cash at an Emirates NBD Cash deposit machine?

  In the aforementioned scenario, unfortunately you will not be able to make a cash deposit to your account or credit card. You are required to insert one of these in order to perform a cash deposit transaction at an Emirates NBD Cash deposit machine.

• Do I have to insert my Emirates ID in order to make a payment for my loan and utility bill, or to deposit a cheque at an Emirates NBD cash deposit machine?

  No, you will be required to insert your Emirates ID only while depositing cash into Emirates NBD or Emirates Islamic Accounts and Credit Card(s). All other cash or cheque deposit transactions will not require your Emirates ID to be inserted.

• Can I have a higher than usual cash deposit limit?

  Sure, you can place a request for a higher cash deposit limit, however, it is subject to Emirates NBD's internal policy and approval.