• What is a Telegraphic Transfer?

  Telegraphic Transfer is one of the remitting products which allows customers to transfer money locally and internationally in any remitting currency via SWIFT.

• How do I perform a Telegraphic Transfer (Local/ International)?

  Multiple banking channels are enabled for Telegraphic Transfer including Emirates NBD branches, Online Banking, and ATMs. IVR can be used only for registered beneficiaries.

• What are the fees & charges for using this Telegraphic Transfer?

  Telegraphic Transfer fees vary due to various factors such as amount, currency, correspondent bank involved, selection of charge code and channel used.

• On Telegraphic Transfers how can I check the currency rate?

  The prevailing exchange rate will be displayed on Online Banking or smartBUSINESS at the time of performing the transaction. In branches, the staff will advise the clients the applicable rate of the selected currency.

• Is it possible to get special rates on Telegraphic Transfers?

  Special rates are subject to meeting the minimum threshold amount. The minimum threshold amount to obtain a special rate approval for USD/AED is AED 500,000. For other than USD/AED the minimum threshold amount is AED 100,000.

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• What is a Telegraphic Transfer?

  Telegraphic Transfer is one of the remitting products which allows customers to transfer money locally and internationally in any remitting currency via SWIFT.

• How do I perform a Telegraphic Transfer (Local/ International)?

  Multiple banking channels are enabled for Telegraphic Transfer including Emirates NBD branches, Online Banking, and ATMs. IVR can be used only for registered beneficiaries.

• What are the fees & charges for using this Telegraphic Transfer?

  Telegraphic Transfer fees vary due to various factors such as amount, currency, correspondent bank involved, selection of charge code and channel used.

• On Telegraphic Transfers how can I check the currency rate?

  The prevailing exchange rate will be displayed on Online Banking or smartBUSINESS at the time of performing the transaction. In branches, the staff will advise the clients the applicable rate of the selected currency.

• Is it possible to get special rates on Telegraphic Transfers?

  Special rates are subject to meeting the minimum threshold amount. The minimum threshold amount to obtain a special rate approval for USD/AED is AED 500,000. For other than USD/AED the minimum threshold amount is AED 100,000.

• What is the process to request for a special rate on Telegraphic Transfers?

  Priority Banking and Business Banking clients will need to request their respective Relationship Managers to get the special rate for their transactions.

  Personal banking clients can request the Head Teller in branches to obtain a special rate.

• What is the required information needed to perform an outgoing transfer (Local/ International)?

  Make sure to have:

  • Your latest home address details
  • Sufficient funds in your account
  • A routing code if applicable
  • Your beneficiary account details – Account number, IBAN, bank name and address etc.
• What are the cut off times for Outgoing Telegraphic Transfer?

  Cut off times varies depending on the currency and the channel used. Please find the cut off times for major currencies for Telegraphic Transfer as follows:

  • For Telegraphic Transfers conducted via Online Banking and smartbusiness
    • AED (UAE Dirham)– 5:00 PM
    • USD (US Dollar) – 5:00 PM
    • GBP/EUR/CAD (Great Britain Pounds, EURO, Canadian Dollar) – 4:00 PM
    • CHF (Swiss Francs) – 3:00 PM
  • For Telegraphic Transfers submitted at the Branch
    • All Currencies – 3:00 PM

  If the Telegraphic transfer request is submitted prior to the cut off times, transaction requests will be processed the same day.

  Note: If the telegraphic transfer request is submitted post the cut off times, prevailing exchange rate of the next working day will apply.

• Where can I send the money via Telegraphic Transfer?

  You can remit funds to any country except sanctioned countries.

• How much money can I send overseas at a time via a Telegraphic Transfer?

  Segment limits are applicable for Online Banking transfers as mentioned below:

  • AED 250,000 per day for Personal Banking customers.
  • AED 500,000 per day for Priority Banking customers.
  • AED 1,000,000 per day for Private Banking customers.

  There is no limit for requests submitted in the Branches.

• When will the money be available to my recipient if remitted via a Telegraphic Transfer?

  Once we start processing your transfer, the transferred amount should be credited to the beneficiary approximately within 2 to 3 working days.

• What is the average turnaround time required for processing Telegraphic Transfers?

  2 to 3 working days are set as the turnaround time for processing Telegraphic Transfers. However, incomplete applications or requests which require further details would be processed after obtaining the required details.

• What is the meaning of BEN, SHA, OUR? How can I ensure that the recipient receives the full amount without any deduction of charges on a Telegraphic Transfer?

  You have the option to choose who pays the charges including Emirates NBD transfer charges, correspondent and beneficiary bank charges. You can opt to pay all charges, share the charges with the beneficiary (receiver) or ask the beneficiary to pay.

  The beneficiary will be liable to pay all charges if you select the 'BEN' option. In this case, the amount will be deducted from the amount being remitted. If you select 'SHA', charges will be shared by both the sender and the beneficiary. If you select 'OUR', you (the sender) will pay all charges and the recipient receives the entire amount, except in countries that don't have a charge-back system such as the USA.

• I have remitted in the USD currency using charge code OUR via Telegraphic Transfer, which means debiting my account for your charges and correspondent bank charges, however, my beneficiary account has received less funds from the remitted TT. Please clarify?

  As per the US banking practice, payments sent with charge Code "OUR" are re-classified into charge code "SHA" as in there is a fee deduction when funds are transferred between banks in the US. This is a not a duplicate charge; the Beneficiary ("Receiver") may expect an additional deduction from the funds received for settlement of any pending correspondent(s) bank charge(s). The charges may vary depending upon the fees & charges of the respective correspondent bank(s).

• Do I receive a confirmation once the money is debited from my account via a Telegraphic Transfer?

  A confirmation will be sent to your registered email address once the amount is debited from the account.

• I have made a mistake while entering the data for a Telegraphic Transfer. What should I do now?

  You can place a request to stop or cancel a transfer by calling +971 600 54 0000. Any exchange rate losses will be charged to you. Please keep in mind that most transfers can't be recalled, but we'll do our best to help you.

• Can I setup a future-dated and a recurring Telegraphic Transfer?

  Customers are able to raise a standing instruction request for future/ recurring transfers every week/ month based on their choice. To setup a future dated telegraphic transfer or recurring telegraphic transfer, you can either visit your nearest branch as per your convenience or perform the same via Online Banking. Applicable charges vary based on the customer segment. Please refer to the Schedule of Charges for more details.

• How do I amend a recurring Telegraphic Transfer?

  For standing instruction request submitted in branches, customers are required to visit the branch and submit the standing instruction amendment form for amendment requests.

  For standing instructions scheduled via Online banking, customers need to login to Online Banking --> Select the Transfer option --> Select Standing Instruction. Amendment option will be displayed against each scheduled Standing instruction.

• What is my IBAN number to receive a Telegraphic Transfer into my account (Local/ International)?

  Your IBAN has 23 alphanumeric characters and will always start with a two-letter country code. It also contains the bank code and your account number. All UAE IBANs will start with AE. You can check your IBAN through Online banking or Mobile banking or simply generate your IBAN by clicking here.

• What is Emirates NBD Swift Code in-order to receive a Telegraphic Transfer into my account (Local/ International) ?

  EBILAEAD

• What information do I need to provide to receive a Telegraphic Transfer into my account (Local/ International)?

  Please provide the mandatory information: the Account Title provided is the same as your Emirates NBD Account Title, along with valid 23 digit IBAN

• While making a Telegraphic Transfer what if the remitter has entered my account details incorrectly? What should I do? Will my funds be returned?

  You will need to inform the Remitter to notify the Sender bank to check the status of the transaction to provide revised instructions of Telegraphic recall or amendment if possible.