Emirates NBD incorporates biometrics in Mobile Banking services via Smart Touch'

1 Min | 30 September 2015

Emirates NBD, a leading bank in the region, today announced that it has incorporated biometric technology in its mobile banking services.

Dubai, 30 September, 2015: Emirates NBD, a leading bank in the region, today announced that it has incorporated biometric technology in its mobile banking services.

Using the bank’s proprietary 'Smart Touch' capability, customers can use Apple’s Touch ID and Samsung’s Fingerprint Scanner on the Emirates NBD Mobile Banking App to log in securely and view balance statement, transaction history and summary for chosen favourite accounts, without the hassle of entering a password. The bank plans to introduce additional services to the Smart Touch platform to enhance customer convenience.

In recent years, Emirates NBD has made significant investments to create a more enriching, personalised banking experience, leveraging cutting-edge technology in line with global best practice, as part of the bank’s commitment to offering customers convenient ‘on the go’ banking solutions that match their needs and busy lifestyles. With the increase in digitisation, the bank has also made significant investment in offering customers a safer banking environment. Biometrics are widely accepted as the most fail-proof authentication system as it measures and analyses unique human body characteristics, minimising vulnerabilities of duplication as well as forgotten, lost or stolen passwords.

Commenting on the new functionality, Suvo Sarkar, Senior Executive Vice President & Group Head – Retail Banking and Wealth Management, Emirates NBD said, “Emirates NBD has taken the lead in offering the banking population in the UAE technologically advanced solutions that are safe, hassle-free and convenient. Our investment in a biometrics security capability for mobile banking is another first-to-market innovation and reflects our commitment to making banking better and safer for all our customers.”

Smart Touch allows customers to log in to the Emirates NBD Mobile Banking App using their fingerprint within seconds. The bank’s mobile banking App - available in Apple App Store, Google Play, Blackberry App World and Windows Store - is consistently ranked at the top in the Finance category in UAE App Store, with an average of 4/5 stars in customer satisfaction and over 500,000 downloads. More than 20 per cent of the bank’s active customer base actively use the mobile banking service to perform their banking transactions.

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