Cardless Cash Withdrawal | Cardless ATM

Convenience

Secure

Multiple Beneficiaries

Reduced Cost

You can now take advantage of businessONLINE’s Cardless Cash Withdrawal feature – a safe and convenient way to distribute cash to your beneficiaries.

Empower suppliers, vendors or staff to withdraw cash from your corporate account through our widespread network of 250+ ATMs across UAE.

The benefits of Cardless Cash Withdrawals include

Convenience

Can be allocated to anyone with a UAE mobile number and valid Emirates ID

Secure

PIN will be sent to beneficiary's mobile number, with a validity of 24 hours

Multiple Beneficiaries

Bulk upload and bucket transactions options to allocate cash to multiple beneficiaries

Total Control

Users can recall the transaction before the beneficiary withdrawal

Reduced Risk

Can be used to distribute petty cash amongst the employees, reduces the risk of having cash at one location for distribution

Reduced Cost

No requisition of Debit/Prepaid Card, reducing the maintenance cost

How it works

Get started with these simple steps

Step 1

To initiate a request, login to businessONLINE

Step 2

Select the Cardless Cash Withdrawal menu

Step 3

Enter the amount and select desired beneficiary

Step 4

Upon authorisation, a reference number will be sent to beneficiary's mobile number

Step 5

Beneficiary can visit any of the Emirates NBD ATMs and withdraw cash within 24 hours from receipt of SMS

Things to remember

What are people asking?

What is Cardless Cash Withdrawal?

Cardless Cash Withdrawal is a businessONLINE (For non-individual customers) and Mobile App (for individual customers) feature which allows you to provide special access to third parties (with a UAE mobile number and Emirates ID), to withdraw a specified amount of cash from your account through any Emirates NBD ATM.

How does Cardless Cash Withdrawal work?

For non-individual customers, once you register a person as a beneficiary through businessONLINE, you can log in and initiate a transaction by specifying details such as amount and beneficiary's mobile number. Inform the nominated person about the amount which he/she is allowed to withdraw. Once the request is initiated online, the beneficiary will receive an authorisation code via SMS on their UAE mobile number with which they can visit any Emirates NBD ATM and withdraw the specified amount of cash.

Who can access Cardless Cash Withdrawal option in businessONLINE?

Any businessONLINE user who has access to the Own Account Payments option, can access Cardless Cash Withdrawal option.

Will Cardless Cash Withdrawal product follow the same Authorisation Workflow as Own Account Payment product in businessONLINE?

The Cardless Cash Withdrawal product will be entitled by default, if the Own Account Payment product is entitled to the businessONLINE subscription, Cardless Cash Withdrawal product will follow the same Authorisation Workflow as that of Own Account Payment product. However, the admin user can amend the workflow later on.

How can I initiate a Cardless Cash Withdrawal request?

For non-individual customers, login to businessONLINE, click on the Payments tab. Click on Initiate Payments, and then on Cardless Cash Withdrawal. To know more, please refer to our user guide. For individual customers, you can login to Mobile app and use the mePay transfer option.

What is Cardless Cash Withdrawal?

How does Cardless Cash Withdrawal work?

Who can access Cardless Cash Withdrawal option in businessONLINE?

Any businessONLINE user who has access to the Own Account Payments option, can access Cardless Cash Withdrawal option.

Will Cardless Cash Withdrawal product follow the same Authorisation Workflow as Own Account Payment product in businessONLINE?

How can I initiate a Cardless Cash Withdrawal request?

Can I initiate multiple cash withdrawal requests at a time?

Yes multiple Cardless Cash withdrawals can be initiated, till it is within the daily limit.

Are there any limits for an amount that can be withdrawn?

Yes. The withdrawal amount should always be in multiples of 100 e.g., AED 100, 200, 5,000 etc. The maximum withdrawal amount per request is AED 20,000. You can initiate a maximum of 10 Cardless Cash Withdrawal requests per day from all your company's accounts, collectively (i.e. per CIF).

For non-individual customers per day, a maximum amount of AED 200,000 can be withdrawn from all your company's accounts, collectively (i.e. per CIF). For individual customers per day, a maximum amount of AED 2000 can be withdrawn, and AED 5000 per month.

How will the beneficiary withdraw money from the ATM?

Once the beneficiary receives the authorisation code via SMS, he/she can visit any Emirates NBD ATM and follow the steps below:

Tap on the Cardless Withdrawal option on the ATM screen
Enter the mobile number on which they have received the authorisation code
Note: If the beneficiary is not an Emirates NBD customer, the ATM will prompt them to insert their Emirates ID for verification
Enter the amount to be withdrawn
Enter the authorisation code received on their mobile number
Tap the Confirm button

For how long is the authorisation code valid for?

The authorisation code received via SMS is valid for 24 hours. The expiry date and time will be mentioned in the SMS.

What will happen if the beneficiary does not withdraw the amount before the authorisation code expires?

If the beneficiary does not withdraw the amount before the authorisation code expires, the request will be cancelled automatically, and the amount will be returned to your account.

What will happen if the beneficiary accidentally deletes the SMS containing the authorisation code?

The SMS can only be sent once per Cardless Cash Withdrawal request. In this case, you can cancel the request through businessONLINE and initiate a new request to the beneficiary.

If I have initiated a request and wish to cancel it later, is it possible?

Yes, a Cardless Cash Withdrawal request to a single beneficiary can be cancelled through businessONLINE as long as the beneficiary has not withdrawn the cash. However, requests initiated to multiple beneficiaries using the Basket or File Upload options cannot be cancelled online.

If I entered the beneficiary's mobile number incorrectly when initiating the Cardless Cash Withdrawal request, can I correct the number later?

Once the request is initiated, you will not be able to correct the mobile number. You can cancel the request through businessONLINE and initiate a new request with the correct mobile number.

Can you schedule a cash withdrawal request in advance?

Yes, when initiating the request online, you can set up any upcoming date (including bank holidays) when you would like the cash withdrawal request to be executed. Your beneficiary will receive the authorisation code to withdraw the amount on the selected date.

Is there any cut off time before which I should initiate Cardless Cash Withdrawal requests?

No. There is no cut off time to initiate Cardless Cash Withdrawal requests.

Will I be able to initiate Cardless Cash Withdrawal requests on bank holidays?

Yes, Cardless Cash Withdrawal requests can be initiated on bank holidays.

Are there any charges for initiating Cardless Cash Withdrawal requests?

No, the Cardless Cash Withdrawal service is free.

Can I initiate Cardless Cash Withdrawal requests through Host2Host?

No. Currently Cardless Cash Withdrawal requests are not available on Host2Host.

Can I use the Basket and Bulk upload options to create Cardless Cash Withdrawal requests to multiple beneficiaries?

Yes.

What if the beneficiary enters the incorrect authorisation code when withdrawing the cash?

If the beneficiary enters the incorrect authorisation code in the ATM three times successively, the request will be cancelled, and an SMS notification will be sent to you and the beneficiary.

What happens if the beneficiary enters wrong amount while withdrawing cash?

If the beneficiary enters the wrong amount when withdrawing the cash, the request will be cancelled, and an SMS notification will be sent to you and the beneficiary.

What happens if the beneficiary has multiple Cash Withdrawal requests, and he /she enters wrong authorisation code?

If you have initiated multiple Cardless Cash Withdrawal requests to the same beneficiary and if he/she enters the incorrect authorisation code for any one request, all the Cardless Cash Withdrawal requests for that beneficiary will be cancelled. Once cancelled, both you and the beneficiary, will receive a notification via SMS about the cancelled requests.

Does a beneficiary need his/her Emirates ID to withdraw cash?

The beneficiary would be required to insert their Emirates ID in the ATM when withdrawing cash only if they are not an Emirates NBD customer.

Can my beneficiary withdraw the cash from any Emirates NBD ATM?

Yes.

Can I initiate a Cardless Cash Withdrawal request in a foreign currency?

No. Cash can only be withdrawn from ATMs in AED currency.

What happens when the authorisation code expires?

If the beneficiary does not withdraw cash before the authorisation code expires, the amount will be reversed to your account automatically. Once the code expires, the beneficiary cannot use it to withdraw cash. You would have to initiate a new request to the beneficiary.

Can I use an international number when registering my beneficiary?

No. Currently, only UAE mobile numbers can be used for Cardless Cash Withdrawal requests.

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