Register for WhatsApp banking

Access basic banking services and get instant answers securely and conveniently on WhatsApp

Emirates NBD WhatsApp banking is a secure channel which allows you to conduct basic banking functions on the go and gives you instant answers to banking queries and service requests.

You can register for WhatsApp banking right away, but for security reasons we require that your WhatsApp number be the same as your registered mobile number. If your registered mobile number is not up to date with us, please update it before you register for WhatsApp banking.

What you can do via WhatsApp Banking

Get instant responses to your banking queries at any time of day or night. From checking your current and savings account balance to requesting a cheque book or getting foreign exchange rates, here are all the services on Whatsapp Banking and how you can access them.

First, enter and send the keyword or corresponding number from the information column below, then use the instructions provided in the other columns for the service you want.

How to register for WhatsApp banking

You can register for WhatsApp banking instantly, but only if your account is linked to your registered mobile number.

Choose one of the ways below to register now:

Security tips

Here are a few tips to ensure you are safeguarding your information via WhatsApp:

Look for the green badge of verification ✅ next to Emirates NBD's name in the chat to ensure that it’s really us you’re talking to
- You can click on the icon to verify that it’s an official business account. It should show Emirates NBD's business details

Data is exchanged over a secure channel between your device, WhatsApp and Emirates NBD. This information will be encrypted and cannot be seen or accessed by anyone

Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information

You can only subscribe to Emirates NBD Chat Banking via your with the bank. The same number has to be used in WhatsApp

Do not share your mobile phone with anyone

Activate your SIM card with a PIN

Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create. Click to see how

Steps:

Open WhatsApp Settings.
Tap Account > Two-step verification > Enable.
Enter a six-digit PIN of your choice and confirm it.
Provide an email address you can access or tap Skip if you don't want to add an email address
Tap Next

Confirm the email address and tap Save or Done

What’s next

You’ll receive a welcome message from us and you’re all set. Start by typing ‘Info’ on the chat and you’ll see a list of services we offer on WhatsApp.

FAQs

If I’m a minor account holder, can I apply for WhatsApp Banking?

You must be above 21 years old to apply for WhatsApp Banking.

I’m having trouble registering for WhatsApp banking. What should I do?

It may be that you’re using a mobile number not registered with us or that you’re below the age of 21. In both these cases you can’t apply for WhatsApp Banking.

If you’ve changed the mobile number you registered with us, you can update in a few simple steps and then proceed to register for WhatsApp Banking.

Can I register for WhatsApp Banking if I don't have an account or credit card with Emirates NBD?

No, to use Emirates NBD WhatsApp Banking you'll need to have an active account or credit card with Emirates NBD.

Is WhatsApp banking available in Arabic?

No, not at the moment.

How do I unregister from WhatsApp banking?

On the Emirates NBD chat, type ‘Opt out’ and you’ll be unsubscribed instantly.

How can I ensure that I am chatting with the verified Emirates NBD WhatsApp account

To ensure that you’re interacting with our official business account on WhatsApp, look for the green badge verification ✅ next to Emirates NBD's name in the chat. Click on the icon and you should see Emirates NBD's business details.

What if I lost my mobile and my WhatsApp banking is compromised?

If you lose your phone or if it falls into the wrong hands, please call +971 600 54 0000 and report it to us immediately as you could be vulnerable to data theft.

Always lock your mobile device when not in use and activate your sim card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping sim cards for example, can't be completed without the PIN.

I have deleted my Emirates NBD conversation on WhatsApp, how can I start it again?

You can just start a new conversation again. To do this, you need to have Emirates NBDs number +971 600 54 0000 in your contact list.

Will I be asked for personal information on an Emirates NBD chat via WhatsApp?

Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, answers to secret questions and so on. You may be asked to input only the last 4 digits of your card or account number and this is safe to do.

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