Fitbit Pay

Using Emirates NBD cards with Fitbit Pay, or any other mode of contactless payment like Apple Pay or Google Pay, is safer than using your physical credit or debit cards. Here's why you don't need to worry:

• Every transaction requires you to use a personal 4-digit PIN code for an added layer of protection.
• Your card number and identity are never shared with the merchant, nor are your actual card numbers stored on your device, instead a unique token number is used for every transaction.
• All your transactions using Fitbit Pay are monitored by Emirates NBD’s risk and fraud detection systems.

No, Fitbit Pay can only be used for in-store payments.

You don't need to have your phone nearby to use Fitbit Pay. After you set up Fitbit Pay, you can make payments from your watch and leave your phone at home.

If you lost your watch, you can remove or suspend the card you added to the device using the Wallet section of the Fitbit app. You can still make payments using the physical debit or credit card. Note that no one can use your watch to make a payment without first entering your personal 4-digit PIN code.

If you have lost your watch, you can remove or suspend the card you added to the device using the wallet section of the  app. You can still make payments using the physical debit or credit card. No one can use your watch to make a payment without first entering your personal 4-digit PIN code.

If your old card was blocked when you placed a request for replacement, you’ll need to activate and add your new card to continue using Fitbit Pay.

No, factory resetting your device will remove all payment cards registered on your device. To factory reset a device, go to Settings > About > Factory Reset.

You can register up to 6 cards on Fitbit Pay.

You will need an internet connection to add or disable cards on Fitbit Pay. For transactions, you don’t need to have a cellular data or Wi-Fi connection.

You will get all the benefits, rewards and protection that your Debit or Credit Card currently provides when you pay with Fitbit Pay.

Please pay with your physical card and contact Emirates NBD at +971 600 54 0000 for further assistance.

Yes, you can. Follow the same steps to add her Supplementary Card into Fitbit Pay but please note that since your mobile is registered to our system, you need to share Authentication code with her to verify the card. Once added, she can use her watch to make payments with her supplementary card.

There could be a number of reasons for this:

• There may be insufficient funds or credit limit available to make the transaction
• The payment is over AED 300. Some merchants may not support Fitbit Pay transactions above AED 300 on their terminals
• The merchant does not accept Contactless payments. Not all retailers accept Contactless payments yet. Please use another payment method such as your debit or credit card with Chip and PIN authorization.

To get started, download the latest version of the Fitbit app on your smartphone and make sure your Fitbit watch is charged.

• Open the Fitbit app on your phone and navigate to your watch settings
• Tap Fitbit Wallet and follow the instructions to add your card.
• If you haven't created a PIN code for your watch, you will be asked to set one
• Enter your card details
• Read and accept the Terms and Conditions
• Enter the Authentication Code sent by SMS to your registered mobile number on our system
• Once you're done, Fitbit Pay will sync the activated card to your watch via Bluetooth

To pay with your watch:

• Press and hold the left button on your watch for 2 seconds. Swipe to the Payments screen if it's not shown
• If prompted, enter your 4-digit watch PIN code. Your default card appears on the screen
• To pay with your default card, hold your wrist near the payment terminal. To pay with a different card, swipe across from right to left to find the card you want to use and then hold your wrist near the payment terminal
  • On a Versa or Ionic smartwatch: swipe up across from right to left to find the card you want to use and then hold your wrist near the payment terminal
  • On a Charge 3 tracker: To pay with a different card, tap on the screen to find the card you want to use and then hold your wrist near the payment terminal.
• When the payment succeeds, your watch vibrates and you'll see a confirmation on the screen

To see your recent transactions in the Fitbit app:

• From the Fitbit app dashboard, tap or click the Account icon and select your device
• Tap the Wallet tile
• Find the card you added to your watch and then scroll down to see your 3 most recent transactions.

You will receive an immediate notification after each transaction made using Fitbit Pay and will be able to see all transactions through the respective card statement in the Mobile Banking app.

To change your default card:

• From the Fitbit app dashboard, tap the Account icon and select your device
• Tap the Wallet tile
• Find the card you want to set as the default option
• Tap Set as Default

• From the Fitbit app dashboard, tap the Account icon and select your device
• Tap the Wallet tile
• Find the card you want to remove and tap Remove Card
• Sync your watch to remove the card image from your screen

If you lost both devices, you can log into your fitbit.com dashboard on a phone, tablet, or computer to delete the cards you added to Fitbit Pay. You can still make payments using the physical debit or credit card.

Note that no one can use your watch to make a payment without first entering your personal 4-digit PIN code.

To delete your cards:

• Log into your fitbit.com dashboard
• Tap the gear icon and select your device
• Tap Fitbit Pay
• Tap Deactivate Fitbit Pay. Your cards are deleted from Fitbit Pay and can no longer be used to make payments with your watch

You can continue to use Fitbit Pay till your card expiry date. Once you receive and activate your renewed card, you will need to add it into Fitbit Pay.

Your Fitbit Pay transaction will be declined if your card is blocked or suspended.

No. Fitbit Pay does not have access to your bank accounts.

No charges for using Fitbit Pay.

After completing a payment using Fitbit Pay, payment confirmation will be displayed on your watch screen. Additionally, you will continue to receive transaction alerts through SMS on your registered mobile number.

All data on your watch should be deleted before selling/giving away your device. You should also delete all cards you have added to Fitbit Pay. You should also remove your card if you temporarily provide your device to someone else; for example if you need it repaired. If you replace or update your device, you will need to add your card(s) to Fitbit Pay again.

Removing cards from Fitbit Pay will have no effect on your physical cards. You can continue to use your physical cards as you normally would. You can add your credit and debit cards back into Fitbit Pay at any time.

In the event you are asked to provide the last 4 digits of the card when you make a Fitbit Pay transaction, you should provide the merchant with the last 4 digits of the virtual account number or token, as that was the account number used in the purchase.

The last 4 digits of the virtual account can be found by loading your card on your watch or by going into your Fitbit App to see Card Details.

To return something you bought with Fitbit Pay you'll need your store receipt, just like you would for any other purchase. If the merchant asks you to swipe your card, simply hold the back of your phone to the contactless payment terminal. For some returns, you might have to provide the last 4 digits of your virtual account number.

The card image may not be an exact match. Keep in mind this doesn't affect how your cards work with Fitbit Pay.

• Never leave your device unattended
• Change your device passcode if you are doubtful anyone else knows it.
• Please be aware of unsolicited messages asking you to reveal any personal or financial information, to allow access to your devices or to install software
• Contact us as soon as possible if you suspect any unauthorized use of your device, if it is lost/stolen, or if you think your details have been compromised
• Make sure your contact details are up to date with us so we can get in touch with you quickly should we need to

Call us on +971 600 54 0000 or please visit Fitbit pay | Contactless Payments Technology.

Fitbit Pay is a contactless payment solution that enables customers to make in-store purchases with their Fitbit Ionic and Versa smartwatches. You can use Fitbit Pay everywhere contactless payments are accepted.

All Emirates NBD Debit and Credit Card holders using Fitbit Ionic or Versa can download the Fitbit app to their iOS or Android devices and use their watches.

Some of Versa models is not supporting Fitbit Pay, if Fitbit Pay is listed in the text surrounding the heart-rate sensor on the back of your watch, you can use Fitbit Pay.

Fitbit Pay uses Near Field Communication (NFC) to make contactless mobile payments. This ensures that Fitbit Pay will work everywhere contactless payment are accepted.

Near Field Communication (NFC) enables devices in close proximity to communicate without any physical contact. Payment transactions using NFC technology can be completed by simply waving the NFC enabled device on contactless terminals.