All about Visa Purchase Protection

Protect yourself from damages or theft with Visa Purchase Protection on our debit and credit cards

الأسئلة الشائعة

How long does it take for a claim to be processed?

Once you submit a claim by emailing creditcardclaims@crawco.me, the insurance company will send you a claim form with further instructions. You'll need to complete, sign, and return this form to the company with the documents specified within 7 days of making the original claim by email.

Does Visa Purchase Protection cover purchases made using supplementary credit cards too?

Yes it does, but remember purchases made on supplementary eligible cards are part of the primary cardholders’ annual limit, and not in addition.

Do I have to pay anything to be covered by Visa Purchase Protection or is it active by default?

The buyer’s protection is active by default on all Emirates NBD Visa Platinum, Signature or Infinite debit and credit cards.

How can I cancel the Purchase Protection cover on my credit card?

The purchase protection insurance is a default benefit provided by Visa as part of the card features and benefits.