Ways to deposit cash into your account

Use Mobile or Online Banking, visit a branch or use our network of CDMs and ITMs

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What is the maximum amount I can deposit at Cash Deposit Machines (CDMs) and Interactive Teller Machines (ITMs)?

The daily cash deposit limit at CDMs and ITMs is AED 100,000 for individuals and AED 500,000 for non-individuals. The machine will alert you if you’re attempting to deposit more than this amount. Please visit a branch to deposit a larger amount of cash.

Can I have a higher than usual cash deposit limit?

Yes, you can place a request for a higher cash deposit limit, but approval will be subject to Emirates NBD's policies.

What should I do if the cash I deposited does not match my receipt?

If this happens, please visit our nearest branch or call +971 600 54 0000 and we’ll be happy to help.

What should I do if the machine did not return my Emirates ID, card or if I left my card in the machine?

Please call us immediately on +971 600 54 0000 for assistance. If your Emirates ID was captured, don’t worry, it will be collected and returned to you. If you left your debit or credit card in the machine, we’ll block it and send you a replacement card.

When you call us, make sure to have the following information so we can assist you immediately:

Machine ID of the CDM
Transaction date
Deposit amount
Account number or debit card number
Your Emirates ID number

How do I know when my balance is updated after I deposit cash into my account?

You’ll receive an SMS on your registered mobile number when you make a deposit into your account. The SMS will state the amount you deposited and your available balance.

I don’t have my debit or credit card nor my Emirates ID, can I still deposit cash into an Emirates NBD machine?

No, you need to have either your Emirates ID or your debit card to deposit cash into your account.

What are the service operating timings for Interactive Teller Machines (ITMs)?

ITM service operating hours are from 8 am to 9 pm (Monday to Saturday) and 1:30 pm to 7:30 pm (Sundays and public holidays).

I have recently changed my mobile number. How can I update it with the bank?

To update your mobile number on record with us, follow these simple steps.

My cash deposit transaction failed but my money was not returned to me. What should I do?

If there is a technical issue with your cash deposit transaction and the money was not returned to you, the CDM will prompt you to enter your mobile number and the amount you deposited. You can expect a call from one of our agents soon. Please have the following information handy:

Machine ID of the CDM
Transaction date
Deposit amount
Account number or debit card number
Emirates ID number

If the amount is less than AED 2,000, your request will be processed the next working day. If the amount is above AED 2,000, it will take 3 to 4 working days.

What are the services available through an Emirates NBD Cash Deposit Machine (CDM)?

The following are the services available through all our CDMs:

Cash deposit to Emirates NBD or Emirates Islamic accounts
Cash deposits towards Emirates NBD loans
Payment towards your utility bills, fines, telephone bill, SALIK, airline tickets, NOL, donations, select government services and credit cards

What are the services available through an Emirates NBD Cheque Deposit Machine?

The following are the services available through all our Cheque Deposit Machines:

Cheque deposit to Emirates NBD or Emirates Islamic accounts and credit cards
Payment towards DEWA and Wasel, DREC (Dubai Real Estate Co) and DP World

What are the services available through an Interactive Teller Machine (ITM)?

The following are the services available through an ITM:

Cash withdrawal
Cash deposit
Emirates NBD cheque encashment
Emirates NBD and Non-Emirates NBD cheque deposits
Balance inquiry for loans, cards, accounts

What are the services available through an Emirates NBD ATM?

The following are the services available through all our ATMs:

Cash withdrawal
Activation of your card
Change of card PIN
Payment towards utility bills, fines, telephone bill, SALIK, airline tickets and credit cards
Available balance inquiry for accounts, savings and loans
Transfer of money to your own accounts, other Emirates NBD accounts, mePay transactions, Western Union, Emirates Islamic accounts, local transfers and direct remits to India
Update your mobile number, email address or Emirates ID
Request for cheque book, mini statement, online and mobile banking services

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