هذا الإسم سيكون حديث المدينة قريبًا - إيفا

We have recently introduced Eva, Emirates NBD Virtual Assistant to assist you both via Phone Banking and Facebook Messenger. She is the first in the MENA Region and one of the few in the world who can converse with you naturally as voice when you call our Phone Banking or as a natural text interaction when you use Facebook Messenger.

Access your accounts on the go with Phone Banking

الاسئلة الشائعة

Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

We are constantly adding new functions, and we will update as they are being released.

Registering to Chat Banking is quick and simple.

Follow these steps to get started:

Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

2. Customer opts in through 4456
WhatsApp

3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking

If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking. To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.

Emirates NBD Chat Banking via WhatsApp is an easy-to-use secure channel which allows you to conduct basic banking functions on the go. This new service channel joins the existing list of growing touchpoints, and will enable you to receive instant responses to banking requests such as:

  • Account balance
  • Last 5 transactions of Account or Credit Card
  • Last Credit Card statement
  • Temporarily block/ unblock Debit or Credit Card
  • Cheque book request
  • Foreign exchange rates

We are constantly adding new functions, and we will update as they are being released.

Registering to Chat Banking is quick and simple.

Follow these steps to get started:

Open your SMS service, type 'WhatsApp' and send it to 4456. By subscribing to this service, you confirm that you have read, understood and fully agreed to the Terms and Conditions.

1. SMS from Emirates NBD
Introducing chat via WhatsApp. A secure and simple way for your banking needs. SMS WhatsApp to 4456 from your registered mobile number. T&C apply.

2. Customer opts in through 4456
WhatsApp

3. Welcome message on WhatsApp
Hello Rami! Welcome to Emirates NBD chat banking.
To find out what we can do for you, type Info.
Emirates NBD will never ask for your personal information or account / card numbers via whatsaap. Depending on your query you maybe requested to share only the last 4 digits of Account or Card number.
By using this service, you confirm you have read, understood and fully agreed to the terms & conditions (T&Cs).
For T&Cs, security tips and FAQs, please visit www.emiratesnbd.com/whatsapp.

4. WhatsApp webpage
Chat Banking
Banking is just a WhatsApp away
Chatting with your bank is now just as easy as chatting with your friends.
Introducting Emirates NBD chat banking via WhatsApp, a 24/7 secure and simple way to get all your banking needs on the go.
Subscribe through SMS: SMS WhatsApp to 4456 With your registered mobile number.
Subscribe through online/mobile banking: Login to your mobile or online banking

If you are not able to register for Chat Banking through SMS, you can alternatevly subscribe through your Online or Mobile Banking. To do so, log into your Online or Mobile Banking and click on the Subscribe now button on your pop-up window showing the Chat Banking campaign.
No, to use Emirates NBD Chat Banking via WhatsApp you'll need to either have an active Account or Credit Card with Emirates NBD.
All you need is a mobile device with the WhatsApp application installed. You have to make sure that the mobile number you use with the WhatsApp account is the same as your registered number with Emirates NBD.
If you are using a mobile number that is currently not registered with Emirates NBD or you are below the age of 21, you will not be able to subscribe. If you have recently changed your mobile number, then you'll need to update it using your Debit Card at any Emirates NBD ATM or by visiting any of our branches before you try to subscribe.
Yes you can, if you have an active Credit Card with Emirates NBD.
No, it's not. Chat Banking via WhatsApp is only available in English.

To ensure that you are talking to the official business account of Emirates NBD on WhatsApp, look for the green badge next to Emirates NBD's name in the chat. Click on the icon and verify that official business account and Emirates NBD's business details are available. If you click on the official business account button, a message pops up, confirming that this is the official business account of Emirates NBD.

It is very safe. All WhatsApp messages are secured with end-to-end encryption. This ensures only you and Emirates NBD can read your messages.
WhatsApp 2-step verification adds more security to your account. Once it is enabled, any attempt to verify your phone number on WhatsApp (when changing phones or swapping sim cards for example) must be accompanied by a 6 digit PIN you create.

That's a great question. Yes, to get the best responses from this channel, we have a recommended list of keywords.

  • Type Info, Help, Information to find out which banking services you can avail
  • Type Account balance, Balance, Bal to check the balance in your Current or Savings Account
  • Type Account transactions XXXX to get the last 5 transactions of your Account where XXXX are the last 4 digits of your Account number
  • Type Card transactions XXXX to get the last 5 transactions of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Card statement XXXX to know the last statement of your Credit Card where XXXX are the last 4 digits of your Credit Card number
  • Type Block XXXX or Unblock XXXX to temporarily block/ unblock your Debit or Credit Card where XXXX are the last 4 digits of your Card number
  • Type Cheque book XXXX to request a new Cheque Book where XXXX are the last 4 digits of your Account number
  • Type FX to know the current foreign exchange rates of select countries
  • Type Opt out to unsubscribe from Chat Banking
Your Card will be temporarily blocked until you unblock your Card again. If you wish to block your Card permanently, please use any of our existing channels - Mobile/ Online Banking or call us on 600 54 0000. A permanently blocked Card cannot be unblocked again.
Should you lose your phone or if it falls in the wrong hands, you might become vulnerable to data theft. We advise you to take additional precaution such as locking your mobile device when not in use and activating your sim card with a PIN, in addition to enabling WhatsApp's 2-step verification.
Emirates NBD will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, answers to secret questions and so on. You may be asked to input only the last 4 digits of your card or account number and this is safe to do.
Make sure to add Emirates NBDs number (600 54 0000) to your contacts and prompt a new chat via WhatsApp to start a new conversation.
You can simply unsubscribe from Chat Banking by typing Opt out in your conversation with the bank on WhatsApp.

Useful links

شكرا على ردك! 

ما مدى رضاك عن تجربتك المصرفية معنا؟

يهمنا كثيراً معرفة رأيك عن تجربتك معنا

1 = ضعيف, 10 = ممتاز
إعدادات الموقع
Emirates NBD English : English
بنك الإمارات دبي الوطني في مواقع التواصل الاجتماعي
أنت الآن تتصفح

الخدمات الشخصية

الخدمات الشخصية

الخدمات الخاصة

الخدمات الخاصة

خدمات الأعمال

خدمات الأعمال

الخدمات المميزة

الخدمات المميزة

الخدمات المصرفية للشركات والمؤسسات

الخدمات المصرفية للشركات والمؤسسات

الإسلامي

الإسلامي
الأقسام

نبذة عنّا

نبذة عنّا

مستندات المنتجات

مستندات المنتجات

روابط مساعدة

روابط مساعدة

خدمة العملاء

خدمة العملاء

قم بتحميل تطبيقاتنا

قم بتحميل تطبيق الهاتف المتحرك الخاص بنا

خدمات بنكية آمنة في أي وقت ومن أي مكان

Download our More App
قم بتحميل تطبيقنا More

المزيد من المرح و المزيد من المكافآت

Download the businessONLINE X Mobile App
قم بتحميل تطبيق businessONLINE X للهاتف المتحرك الخاص بنا

قم بإدارة أمور أعمالك المالية أينما كنت.

حقوق الطبع © 2024
بنك الإمارات دبي الوطني ش.م.ع. هو بنك مرخّص من قبل مصرف الإمارات العربية المتحدة المركزي. طريق بني ياس ، ديرة ، ص.ب. : 777 ، دبي ، دولة الإمارات العربية المتحدة

Footer Settings