Head of Client Relationships and Acquisitions, Business Banking
Group IT
We serve as the digital backbone of Emirates NBD. We manage the bank’s IT systems, infrastructure and IT support. The team’s primary objective is to digitize the banking services to provide customers with simple, quick and more secure banking solutions.
Group Digital Office
Our team at Group Digital Office is committed to drive the bank further into the digital future. We focus on testing and incubating innovative possibilities that align with the bank’s strategic priorities and accelerate its end-to-end digital capabilities. We also help other internal departments to fast track their success in their focus areas and ensure it aligns with the Group’s objectives.
Procurement
The Procurement department leads all strategic sourcing requirements to maximise the value and quality of the bank’s vendors and partners. We build and maintain relationships with the suppliers and third parties, and also ensure cost optimisation.
Roles in Procurement include:
Group Ops Governance and Business Support (Group Ops G&S)
The team supports the businesses in all enterprise-wide initiatives. This includes enhancing controls across systems, processes, as well as monitoring & implementing regulatory changes. The scope and coverage of work include all international entities, acting as the critical link between geographies and units.
Group Ops is the owner of all the bank’s operations policies and the central custodian of all other Group policies. The team ensures that all the policies from regulatory bodies are implemented timely and followed in the intended spirit.
Business Banking: Business Banking offers a complete spectrum of SME banking products and services that caters for businesses and entities. Our focus remains on providing SMEs with all the banking services & products that businesses need to thrive, and access digital onboarding services to apply for accounts seamlessly online.
International Abu Dhabi and Group Retail Banking Sales: Group RBWM International, Abu Dhabi & Retail Banking Sales unit provide strategic and business leadership to three key areas.
The department oversees all aspects of international division’s retail banking and wealth management business.
Priority and Personal Banking: The Priority Banking segment offers its clients a premium banking experience, filled with benefits which are exclusively tailor-made for Individuals and select institutions, supported by trained and certified Relationship Managers and Wealth Specialists.The Personal Banking segment helps its customers manage their finances and banking requirements with the support of its Personal Banking Advisors and Branch Services.
Group Digital Office: The RBWM Digital Office manages digital banking channels and launches innovative solutions to help customers transact or sign up for services anytime and from anywhere. An example of this is Liv, the UAE’s first digital bank for millennials, that provides a lifestyle-centred mobile-only banking proposition targeting youth.
RBWM Governance: Governance plays a critical role in the oversight and management of operations, compliance and the risk management within Retail Banking. The team functions as bridge between risk & control and business functions, thus ensuring adherence to process excellence and governance.
The Governance team oversees all RBWM operations to ensure that the bank conforms to the applicable laws, regulations and practices. This includes monitoring regulatory changes and ensuring that necessary measures are adopted in implementation, adaption and adherence.
Retail Distribution: The Retail Distribution team manages the bank’s extensive branch and self-serve network, together with the Retail Banking Sales team that meets customers for personalized home or office visits.
Retail Products: Build and manage propositions across different categories including Accounts, Cards, Loans, FX and Wealth.
Group Marketing: Group Marketing focuses on providing marketing support and driving the service mandate for the Group.
Private Banking: A specialized banking service designed to cater to UHNWIs, Families and Institutions, offering them a suite of customized wealth management solutions spanning across Investment Advisory, Customized Lending, Trust & Estate Planning, Real Estate Advisory and much more.
Our experienced, certified relationship and investment teams help identify opportunities for our esteemed clients to grow and preserve their wealth, not just in the UAE, but also through our dedicated offshore booking centres in the UK, KSA, Singapore and India.
Wealth Management: The Group’s Wealth Management proposition offers a comprehensive financial management service to its clients locally in the UAE and globally through its international footprint.
With a client centric focus, it comprehensively delivers industry leading thought leadership through global investment views and asset allocation, provides access to a broad range of market leading investment solutions across asset classes, tailored investment advice, asset management, credit solutions as well as trust & estate planning services – all supported by robust wealth platforms and seamless trade execution team. Operating with a strong governance framework, the Wealth Management team comprises of professionals with extensive regional and global investment experience and track record across markets who remain committed to making Emirates NBD the wealth manager of choice for our clients.
RBWM Business Strategy and Customer Intelligence: Responsible for strategy development and implementation for Retail Banking and Wealth Management. We ensure alignment of plans and actions across business units in line with the bank’s objectives and support development of the strategic initiatives. The team also helps prioritize ongoing and planned initiatives to enable allocation of resources effectively and build market intelligence & benchmarking to identify regional and global best practices.
Corporate Banking (CBG): Focus on corporate clients from different sectors, whose annual turnover is greater than AED 150 million. We have offices in Dubai, Sharjah, Abu Dhabi and Al Ain.
Financial Institutions Group (FIG): Deal with banks, finance companies and NBFIs – insurers, leasing companies, sovereign wealth funds, family holding companies and financial services companies.
International Banking (IB): Manage corporate clients in Emirates NBD's international locations and in strategic non-presence countries. Wholesale Banking operates through branches in the Kingdom of Saudi Arabia, the United Kingdom, Singapore, India and Egypt.
Products & Services include:
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