• How can I start using Online Banking?

  On the Emirates NBD website, kindly click on 'Customer Login' and select "Register for Online/Mobile Banking"

  You have two options for registration:

  • Register with Account: If you select Register with Account, your Account Number and Debit Card number will be requested.
  • Register with Credit Card: If you select Register with Credit card, you will need to enter your Credit Card number and date of birth.

  If you have both account and credit card with the bank, you will Register using account and debit card only. If you only have a credit card, you will 'Register with credit card'

  Once the above mentioned process is completed, you will then receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the Online Banking registration screen. Now you can specify your preferred user name and click on 'Confirm' to proceed. You will be requested to select secret questions and determine answers for each, after which you set your password. That's it!

  You can now directly login to your Online or Mobile banking using the User Name and Password you have specified.

• How can I reset my Online Banking password?

  In case you want to reset your Online Banking password, kindly click on 'Forgot Password' on the login page and select 'Reset'.

  You can either reset your password by selecting Reset with Account or Reset with Credit Card:

  • If you select Reset with Account, your account number and debit card number will be requested.
  • If you select Retrieve with Credit Card, you need to enter your Credit Card number and date of birth.

  Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the screen. Subsequently, you will need to enter your existing User Name and click on 'Confirm' to proceed and specify your new password. Your password is now reset and you can directly login to Online or Mobile banking.

• How can I retrieve my Online Banking User Name?

  On the Online Banking login page, kindly click on 'Forgot User Name' option and select 'Retrieve'.

  You can either retrieve your Online Banking User Name by selecting 'Retrieve with account' or 'Retrieve with Credit card'.

  • If you select 'Retrieve with Account', your Account Number and Debit Card number will be requested.
  • If you select 'Retrieve with Credit Card', you need to enter your Credit Card number and date of birth.

  Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code to the specific fields on the screen. After answering the secret questions, your Online Banking User Name will be displayed on the screen. You can now directly login to Online or Mobile banking.

• How authentic is the information which is available on Online Banking?

  All the information on Online Banking is updated immediately except for the following:

  • Once you have linked your new Credit card through Settings, it would take a turnaround period of 24 hours to reflect across Online Banking.
  • Credit Card transactions will reflect in the statement after 24 hours.

   

• What are the features available on the Dashboard page of Online Banking?

  Dashboard page is displayed once you log in to your Online Banking account. You can also access this page anytime by clicking on your profile picture on Main Menu.

  We have endeavored to provide a dashboard page through which you will be able to see your overall financial status and products at a glance.

  You have the option to customize the page, to enable you to track what is important for you.

  There you will see the following tabs:

  • Spending
  • Saving
  • Investing

  Under these you can view your available balance with upcoming payments, saving accounts and investment portfolio, respectively.

  On your first login, we will ask you to select a Budget period and Favorite Account. The Money Bar at your dashboard page will work according to these selections.

  The star symbol next to the Account Name means this is your favorite account. Considering your scheduled payment and transfers together with your monthly balances, we will show your Available Balance, Upcoming Transactions and Safe-to-Spend amount, which is the amount that can be spent safely after performing upcoming payments.

  You can switch the view to see the bar chart of balance history for the last 6 months. Once you scroll down, you will be able to see the 360 degree view. This view will show 'What I Own' along with possible new products which you can apply for.

  Under 'Recent Transactions', on the bottom of the page, the last 5 transactions performed through Online or Mobile banking are listed. If you click to "See Account History", your statement will be displayed.

Show More

• How can I start using Online Banking?

  On the Emirates NBD website, kindly click on 'Customer Login' and select "Register for Online/Mobile Banking"

  You have two options for registration:

  • Register with Account: If you select Register with Account, your Account Number and Debit Card number will be requested.
  • Register with Credit Card: If you select Register with Credit card, you will need to enter your Credit Card number and date of birth.

  If you have both account and credit card with the bank, you will Register using account and debit card only. If you only have a credit card, you will 'Register with credit card'

  Once the above mentioned process is completed, you will then receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the Online Banking registration screen. Now you can specify your preferred user name and click on 'Confirm' to proceed. You will be requested to select secret questions and determine answers for each, after which you set your password. That's it!

  You can now directly login to your Online or Mobile banking using the User Name and Password you have specified.

• How can I reset my Online Banking password?

  In case you want to reset your Online Banking password, kindly click on 'Forgot Password' on the login page and select 'Reset'.

  You can either reset your password by selecting Reset with Account or Reset with Credit Card:

  • If you select Reset with Account, your account number and debit card number will be requested.
  • If you select Retrieve with Credit Card, you need to enter your Credit Card number and date of birth.

  Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code on the specific fields on the screen. Subsequently, you will need to enter your existing User Name and click on 'Confirm' to proceed and specify your new password. Your password is now reset and you can directly login to Online or Mobile banking.

• How can I retrieve my Online Banking User Name?

  On the Online Banking login page, kindly click on 'Forgot User Name' option and select 'Retrieve'.

  You can either retrieve your Online Banking User Name by selecting 'Retrieve with account' or 'Retrieve with Credit card'.

  • If you select 'Retrieve with Account', your Account Number and Debit Card number will be requested.
  • If you select 'Retrieve with Credit Card', you need to enter your Credit Card number and date of birth.

  Post this step, you will receive an authentication code through SMS on your registered mobile number. Please enter this code to the specific fields on the screen. After answering the secret questions, your Online Banking User Name will be displayed on the screen. You can now directly login to Online or Mobile banking.

• How authentic is the information which is available on Online Banking?

  All the information on Online Banking is updated immediately except for the following:

  • Once you have linked your new Credit card through Settings, it would take a turnaround period of 24 hours to reflect across Online Banking.
  • Credit Card transactions will reflect in the statement after 24 hours.

   

• What are the features available on the Dashboard page of Online Banking?

  Dashboard page is displayed once you log in to your Online Banking account. You can also access this page anytime by clicking on your profile picture on Main Menu.

  We have endeavored to provide a dashboard page through which you will be able to see your overall financial status and products at a glance.

  You have the option to customize the page, to enable you to track what is important for you.

  There you will see the following tabs:

  • Spending
  • Saving
  • Investing

  Under these you can view your available balance with upcoming payments, saving accounts and investment portfolio, respectively.

  On your first login, we will ask you to select a Budget period and Favorite Account. The Money Bar at your dashboard page will work according to these selections.

  The star symbol next to the Account Name means this is your favorite account. Considering your scheduled payment and transfers together with your monthly balances, we will show your Available Balance, Upcoming Transactions and Safe-to-Spend amount, which is the amount that can be spent safely after performing upcoming payments.

  You can switch the view to see the bar chart of balance history for the last 6 months. Once you scroll down, you will be able to see the 360 degree view. This view will show 'What I Own' along with possible new products which you can apply for.

  Under 'Recent Transactions', on the bottom of the page, the last 5 transactions performed through Online or Mobile banking are listed. If you click to "See Account History", your statement will be displayed.

• What are the different features/services of Online Banking?
  • Personalization
    • Favorite Account/Cards and Safe to Spend Concept
    • Profile/Background Picture
    • Product Nicknames

  • Card Related Services
    • Display Debit Card
    • Balance Conversion (Credit Card)
    • Change PIN
    • Card Activation
    • Blocking/Unblocking

  • Additional New Services
    • Liability/Non Liability Letter
    • Private Wall
    • Investment Portfolio
    • Beneficiary Book
    • Preapproved Personal Loan Application
    • Creating Goal for Savings Account
    • Digital Store

   

• What is Private Wall? How can I use it?

  Private Wall enables you to reach us through sending messages for any subject. The answers sent by our support team will be displayed on the same screen.

• What is the Emirates NBD Digital Store? What services are available on it?

  You can access to a variety of products including accounts, cards, loans, investment products and bank requests through Digital Store and view the offers that we recommend to you according to your needs.

  It is also possible to track and view your product applications and service requests from Online/ Mobile channels through application tracking page. You can also upload documents for your personal loan application, regardless of the application channel. Your requests and applications initiated within 30 days will be listed on this page.

• Which transactions and services are available in Online Banking?

  There is a wide range of services available through Online Banking for making your online banking experience better.

  Below mentioned are the services and transactions which are available.

  Registration & Login

  • Login
  • Forgot User Name
  • Forgot Password
  • Forgot Secret Questions
  • Retrieve your Online Banking ID
  • Register for Online/Mobile Banking
  • Register
    • With account and Debit Card
    • With Credit Card
  • Continue Registration
    • Complete registration made from branch/Call Center/ATM

  Dashboard

  • Favorite account, Money Bar
  • Spending, Saving, Investment
  • 360 view
  • Recent Transactions

  My Finances

  • Accounts (All Accounts, Current Account, Savings & Deposits)
  • Favorite account (Money bar, Balance History graph )
  • Upcoming transactions (for favorite account)
  • Account details
  • Account Statement
  • Additional services (Cheque Book, Balance Confirmation, Authenticated Statement, Renewal Options, Demand draft, Manager Cheque, E statement download, Close deposit)
  • Recent transactions
    • Loans (All Loans, Personal Loan, Auto Loan, Home Loan)
  • Loan balance bar
  • Loan services (Top -up, Overdue payment, Clearance letter, Early settlement, partial settlement, Installment deferral)
  • Loan statement
  • Loan details
    • Cards (All Cards, Credit Cards, Debit Cards, Prepaid Cards)
  • Card balance bar
  • Card services (IPP, Balance Conversion, Loan on Card, Cash advance, Top up, Unload, Purse tPurse, Change PIN, Block card, Unblock card, Card Activation)
  • Card Statement
  • Recent Transactions
  • Card details
  • Rewards Points
    • Investment
  • Portfolio Summary
  • Assets Classification

  Pay & Transfer

  • Payments
    • New Payment
    • Telecommunication
    • Utilities
    • Credit Cards
    • RTA
    • Fines
    • Property
    • Airlines
    • Other Payments
    • Standing Instructions
  • Transfers
    • New Transfer
    • Between your own accounts
    • Another Emirates NBD accounts
    • Emirates Islamic Bank accounts
    • Local transfers
    • International transfers
    • Direct Remit India, Philippines, Pakistan, Sri Lanka, Egypt, and UK
    • Western Union
    • Direct Transfer to Lebanon
    • Standing Instructions
    • Beneficiary Book
    • Transfer Beneficiaries
    • Payment Beneficiaries

  Online Advice

  • Frequently Asked Questions
  • Recent Transactions
  • Private Wall
  • Notification Centre

  Settings

  • My Profile
  • Personal Details
  • Banking Packages
  • Profile Completeness
  • Profile picture / Background photo update
  • Configuration settings
  • Favorite account & card
  • Link accounts & cards
  • E Statement/ E advice
  • My Services
  • Security Settings
  • Password & Secret Questions
  • My Limits

  Digital Store

  • Offers & Promotions
  • Apply for Products
  • Current accounts
  • Savings & Deposits
  • Cards
  • Loans & Overdraft
  • Investments
  • Insurance
  • Application Tracking
  • Bank Requests
  • Requests for Cards
  • Requests for Loans
  • Requests for Accounts
  • General Requests

   

• Can I update my contact details and documents (passport, visa, Emirates ID) via Online Banking?

  Through Online Banking you can edit your personal information and contact details except mobile number and email address through Profile Settings tab under Settings. Moreover you can also update your latest documents through Online Banking.

• How can I amend my daily purchase limits via Online Banking?

  Please login to Online Banking, go to Settings and click on Security Settings.

  You can change your Daily limit of your Account or Credit Card. You can also change the limit of more than one user who is linked to your profile.

• How to add beneficiaries in my profile on Online Banking?

  Please login to Online Banking, select 'Pay & Transfer' and click on 'Beneficiary Book'. You will be able to add, or delete any beneficiary to perform any types of transfers or payments. You can also select to add a beneficiary to Beneficiary Book after completing a payment or transfer. Please note that beneficiary addition for transfers have a 24 hour waiting period.

• How can I check my balance and retrieve my statements via Online Banking?

  Please login to Online Banking and select 'My Finances'. You will be able to view the balances of all your accounts and credit cards. If you would like to see additional details and statements, simply select one of the Accounts or Credit Cards and click on 'Statement' option.

• How long does it take to update my Debit/Credit card transactions through Online Banking?

  You will be able to view and retrieve your updated Account Statements immediately after you perform any Debit Card transactions or any transfer and payment is completed. However, the updated Credit Card Statements will only be available to view 24 hours after you perform any Credit Card related transactions.

• How to transfer funds through Online Banking?

  Please login to Online Banking, select 'Pay & Transfer' and click on 'Transfers'. You will be able to select Transfer Type, Resource Account and Beneficiary to complete your transfer.

• How to make a payment through Online Banking?

  Please login to Online Banking and select 'Pay & Transfer'. You will be able to select Payment Institution, Resource Account or Credit Card and Beneficiary to complete your transfer.

• How do I convert my credit card purchases into installments via Online Banking?

  To convert credit card purchases into installments, you need to view your credit card statement through your Online Banking and search for that specific transaction. Next to the transaction, you will see a link that says "Convert to Installment Payment Plan?" When you click on that link, you will be requested to select the Tenor period to convert the purchase amount in installments. The interest rate, the monthly installment amount, and the total amount payable will automatically be generated before you confirm. The first installment will be debited from your account at the end of the same month that you apply for the service.

• How do I redeem my Credit Card Points through Online Banking?

  To redeem your Credit Card points through Online Banking, kindly select 'My Finances' and click on 'Cards'. You will need to select a credit card and scroll down to see your points balance and make redemption.

• Can I view my Emirates Islamic credit card on the Online Banking platform?

  You will no longer be able to view your Emirates Islamic credit card on the Online Banking platform. However, you can still make a payment to your Emirates Islamic credit card by adding it as a beneficiary.

• Do's & Don'ts for Online Banking Security

  We urge you to protect your information at all times be it over the internet or during your normal banking activities by following these simple tips:

  Protect your Password and Personal Information:

  • Do not use passwords that are easy to guess, e.g. your name, your date of birth, your telephone number(s), etc.
  • Use a combination of upper and lower case letters as well as numbers.
  • Do not use share your password with anyone and do not use the same password for other websites.
  • Change your password frequently and never write it down.
  • Always log into Online Banking via our site at the following address: www.emiratesnbd.com and not through other links.
  • Avoid logging into Online Banking from Internet Cafes, Libraries or public sites.
  • Always close the window once you have logged out of your Online Banking session.
  • Important: No one at Emirates NBD will ever ask you for your Online Banking password. If someone does ask you for it, they do not represent the Bank and you should not under any circumstance provide this information.

  Protect your Computer and Internet session:

  • Never share your computer.
  • Use a combination of upper and lower case letters as well as numbers.
  • Use a password on your PC to prevent unauthorized access to your information.
  • Be wary of opening email messages from untrustworthy sources, especially if they contain attachments.
  • Do not reply to emails that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you in disclosing sensitive personal information.
  • Use personal firewalls and anti-virus software.
  • Avoid downloading software such as screen savers, desktop themes, games, and other executable type programs from websites that are obscure or unidentifiable. These programs may contain Trojan viruses that would enable hackers to monitor or take over your PC.
  • Disable all unnecessary services running on your computer.
  • Always verify that the site is the genuine Emirates NBD site.
  • Do not leave your Online Banking session unattended at any time.
  • Before you start your Online Banking session, ensure that all other internet sessions are closed. If your Online Banking session is open we recommend that you do not open other internet browsers at the same time.

  Please contact our Customer Service Helpdesk on +97143160316 in case you receive fraudulent emails or require any assistance using our Online Banking service.