Given the developing situation around the coronavirus (COVID-19) outbreak, we wanted to reassure you that we remain dedicated to continuing to support you with the highest quality of service.

The safety and wellbeing of our key stakeholders, our employees, our clients and the community remains top priority, as we put our bank-wide precautionary measures into action.

In accordance with UAE government directives, and following global guidelines, Emirates NBD has rolled out its proactive business resiliency and continuity plan.

Measures include cancelling all non-essential travel, trainings and in-person meetings; and enabling as many employees as possible to work from home.

Staying connected

At Emirates NBD, we’ve spent years building a robust digital infrastructure to help you manage your corporate banking needs from wherever you are and whenever you need.

Our digital platforms remain fully functional 24X7 and we encourage you to access our smartBUSINESS platform via your mobile and online, from the safety of your home.

We have also undertaken precautionary measures across our branch network, including additional deep cleaning and sterilization protocols, training frontline staff and distribution of gloves and sanitisers.

As you and your company enact your own contingency measures, please do not hesitate to share that information with us if we can do anything to further support and adapt to your needs.

Navigating through uncertainty

We understand these times can be challenging and our relationship managers are at your service along with senior management – whether it’s providing advice on the new operating environment or planning for your long-term financial goals, as we all adjust to this rapidly changing situation.

Please be assured that we are ready to act immediately and have plans in place to respond quickly and appropriately to provide continued and uninterrupted delivery of all our products and services to our valued clients.

We continue to monitor the situation relating to COVID-19 closely and are flexible to accommodating your needs and proactively engage with you if you require any additional assistance.

#WeAreAllInThisTogether

Nothing is more important than your health and safety, and the need to protect those most vulnerable in the community.

I am extremely proud of our team as we stand by our clients and the wider community, and work incredibly hard to continue delivering on our promise of superior customer service during this extraordinary time.

I want to personally thank you for being a valued client. Tough times don’t last, but relationships do.

Let us all stay healthy and keep safe.

Ahmed Al Qassim

Senior Executive Vice President and Group Head, Corporate & Institutional Banking

Emirates NBD