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Service Charter
We're committed to making our customers lives simpler
At Emirates NBD our goal is to make our customers' lives simpler by providing solutions that help them fulfill their financial aspirations.
Our commitment
We will provide our customers with easy access to banking by ensuring our services are always available.
We will always treat our customers with respect.
We will understand our customers' financial needs to offer them solutions that will help them achieve their financial aspirations.
We will provide our customers with simple and convenient banking.
We will be transparent about our services and charges.
We will treat our customers' requests with importance and ensure a timely response.
We will keep our customers' personal and financial information confidential.
We will be fair in all our interactions with our customer.
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