All about your account statement

Subscribe for e-statements, paper statements, get a stamped statement or change your billing cycle

Stay digital and free or pay for a paper statement

Your account statement is a summary of all the transactions on your account during a billing period. A statement will not be generated if no transactions happened during the billing period, regardless of the account balance.

You can choose to receive an e-statement on your registered email address, a paper statement on your registered mailing address, or both.

Download an e-statement

You can request for e-statements up to 2 years old. For statements older than 2 years, you’ll need to visit a branch.

Choose one of the options below to proceed:

Fees and charges

Request for statement copy: AED 26.25 per statement inclusive of VAT

E-statement: Free of cost

Call center agent assisted statement request copy: AED 10.50 per statement inclusive of VAT

Charges may vary depending on your banking package. You'll find details on these links:

Personal Banking and Youth Package

Priority Banking

Private Banking

FAQs

I’ve not received my e-statement. What should I do?

If you haven’t received your e-statement, it could be that you didn’t do any transactions during your last billing cycle. If that’s not the case, check if your registered email address is updated with us, or if the email went to your junk or spam folder.

I’d like to stop receiving paper statements. How can I do this?

You can stop your paper statements by subscribing to e-statements through Mobile Banking, Online Banking or by calling us on +971 600 54 0000.

What are the benefits of registering for e-statements?

E-statements are free, environment friendly and always available in your email for easy reference. Most importantly, they’re password protected so no one but you can access them.

Can I have my e-statements sent to two different email addresses?

No, we can only send your e-statements to your registered email address for your own security. If you need to change this, see how to here.

What if the details in my e-statement are incorrect?

Please notify us about any discrepancies in your statement immediately by calling +971 600 54 0000 and when prompted, say ‘problem with my e-statement’.

How do I change the email address my e-statement comes to?

You can change your registered email address easily via Mobile or Online Banking at any time by following these instructions.

Is my e-statement secure?

Your e-statement is password protected and delivered to your registered email address. This is much more secure than a paper statement that can easily fall into anyone’s hands.

Do I need additional software to view e-statements?

You require Adobe Acrobat Reader version 6.0 or above. If you do not have Acrobat Reader on your computer, please download version 6.0 or above of the free software from the Adobe website.

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